Jordan Navas
Miami,FL
Summary
Compassionate and dedicated Registered Behavior Technician seeking to apply ABA principles to support individuals with autism and developmental disabilities. Passionate about providing high-quality, client-centered care while collaborating with a multidisciplinary team to improve behavioral and social outcomes.
Overview
8
8
years of professional experience
Work History
Costumer Service Associate
Walmart
Miami, FL
09.2022 - Current
- Consulted with customers regarding needs and addressed concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Addressed customer questions and concerns regarding products and services.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Patient Care Representative
Spectrum Cosmetic Surgery Center
Miami, FL
11.2020 - 05.2021
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Provided excellent costumer service to patients and families, demonstrating strong interpersonal skills.
- Documented patient counters in hospital system and initiated follow-up actions.
Manager on Duty
McDonald's
Miami, FL
12.2016 - 11.2020
- Utilized problem-solving skills to resolve costumer conflicts quickly and efficiently.
- Performed day-to-day assignments in addition to oversight duties.
- Maintained a high level of professionalism while handling difficult costumer issues.
- Provided guidance and leadership during peak business hours when necessary.
- Delegated tasks among team members according to their strengths and abilities.
Education
BACB RBT CERTIFICATION
Miami, FL02-2025
RBT Course
Miami, FL12-2024
High School Diploma -
Southwest Miami Senior High School
Miami, FL06-2017
Skills
- Customer support
- Complex Problem-solving
- Team collaboration
- MS office proficiency
Languages
English
Full Professional
Spanish
Native/ Bilingual
REFERENCES
- YOJAN BRITO - ALIVE & WELL COMMUNITY PARTNERS
-Registered Nurse Practitioner.
phone: (786) 238-3892
email: yojobritomilian@gmail.com
- WILBER AGUILERA - WALMART
- MANAGER
phone: (786) 495-3698
email: wilberaguilera305@gmail.com
Timeline
Costumer Service Associate
Walmart
09.2022 - Current
Patient Care Representative
Spectrum Cosmetic Surgery Center
11.2020 - 05.2021
Manager on Duty
McDonald's
12.2016 - 11.2020
BACB RBT CERTIFICATION
RBT Course
High School Diploma -
Southwest Miami Senior High School
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