Jordan Odle
Paron,AR
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
Work History
Sales Associate
Kohl's
Little Rock, AR
02.2016 - 03.2025
- Trained in every department. Unloaded trucks. Worked the register. I worked in customer service. I did a lot of work on filling online orders
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized stockroom shelves according to size, color or style.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Collected payments and provided accurate change.
- Processed transactions using a point-of-sale system.
- Described merchandise and explained use, operation and care.
- Developed trusting relationships with customers by making personal connections.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Bagged or packaged purchases and wrapped gifts.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Placed special orders or called other stores to find desired items.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Prepared merchandise for purchase or rental.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Computed purchases and received and processed cash or credit payment.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Dairy Stocker
Walmart
Morrilton, Arkansas
02.2015 - 07.2015
- Lifted materials of varied weights on regular basis.
- Stamped price tags on merchandise, referring to official price lists.
- Maintained cleanliness of storage areas, coolers, and freezers.
Education
High School Diploma -
Perryville High School
Perryville, AR05-2014
Some College (No Degree) - General Studies
UACCM
Morrilton, ArkansasSkills
- Customer service
- Visual merchandising
- Point-of-sale operation
- Inventory management
- Product knowledge
- Team collaboration
- Conflict resolution
- Payment processing
- Stock replenishment
- Problem solving
- Effective communication
- Time management
- Sales training
- Problem-solving skills
- Teamwork and collaboration
- Shipment processing
- Retail merchandising expertise
- Flexible schedule
- Display setup
- Task prioritization
- Excellent people skills
- Goal oriented
- Complex Problem-solving
References
References available upon request.
Timeline
Sales Associate
Kohl's
02.2016 - 03.2025
Dairy Stocker
Walmart
02.2015 - 07.2015
High School Diploma -
Perryville High School
Some College (No Degree) - General Studies
UACCM