Jordan Ramos
Oceanside,CA
Summary
Dynamic retail professional with proven success at Journeys, excelling in team leadership and customer service. Skilled in training and mentoring staff, I drive sales through effective communication and strategic planning. Recognized for enhancing customer satisfaction and optimizing inventory management, I am committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Lead & Trainer
Journeys
01.2025 - Current
- Led team in achieving sales targets through strategic planning and execution.
- Trained new sales associates on product knowledge and customer engagement techniques, enhancing team readiness to deliver exceptional service.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Resolved customer complaints efficiently, ensuring customer satisfaction and adherence to quality standards.
- Maintained attractive merchandise displays, driving customer interest and influencing purchase decisions.
- Managed cash register operations using POS system and processed sales and returns.
- Implemented best practices for inventory management to optimize product availability.
Food & Customer Service
Teri's Cafe
01.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer inquiries and fulfilled requests to enhance overall satisfaction.
- Assessed customer needs quickly in a fast-paced environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed daily responsibilities with precision and attention to detail.
- Organized tasks efficiently to ensure timely completion of projects.
Customer Interaction & Operations
Legoland
01.2021 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation, utilizing interpersonal skills to enhance their experience.
- Welcomed park guests with a friendly smile at entrance.
- Assisted park guests in playing games by explaining rules clearly.
- Processed payments through our credit card systems
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
High school diploma -
EL CAMINO HIGH SCHOOL
CA01-2024
English
CAL STATE SAN MARCOS
CA03-2026
Skills
- Customer service
- Sales techniques
- Product display
- Team leadership
- Training and mentoring
- Conflict resolution
- Time Management
- Effective Communication
- Leadership
- Critical Thinking
Timeline
Sales Lead & Trainer
Journeys
01.2025 - Current
Food & Customer Service
Teri's Cafe
01.2023 - 01.2024
Customer Interaction & Operations
Legoland
01.2021 - 01.2023
High school diploma -
EL CAMINO HIGH SCHOOL
English
CAL STATE SAN MARCOS