Jordan Reed
Summary
- Experienced Pharmacy Technician knowledgeable in many facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders, as well as solid experience coordinating with insurance providers, prescribers and individuals to address issues.
- Well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
- Willingness to take on added responsibilities to meet team goals, upon approval .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Support Call Center Representative
IQVIA
02.2024 - 07.2024
- Fielded requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
- Provided initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
- Documented information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
Adherence Care Navigator
Adhere Health
09.2023 - 01.2024
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Nationally Certified Pharmacy Technician
Walgreens Pharmacy
04.2019 - 01.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Bachelor of Science -
Mississippi State University
MS05.2022
Skills
- Assisting Pharmacists
- Aseptic Techniques
- Dosage Calculation
- Medication Stock Orders
- Referral Coordination
- Resource Information
- Customer Relationship Management
- Critical Thinking
- Product Knowledge
- Transaction Balance Sheets
Certification
- PTCB, CPhT - Certified Pharmacy Technician
- MS Board of Pharmacy - Licensed, Registered Pharmacy Technician
Timeline
Pharmacy Support Call Center Representative
IQVIA
02.2024 - 07.2024
Adherence Care Navigator
Adhere Health
09.2023 - 01.2024
Nationally Certified Pharmacy Technician
Walgreens Pharmacy
04.2019 - 01.2023
Bachelor of Science -
Mississippi State University