Jordan Ruscio
Fort Lupton,CO
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Dependable professional offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Front End Supervisor
King Soopers
Denver, Colorado
09.2011 - 05.2023
- Supervised front-end staff to ensure efficient customer service operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed scheduling to maintain optimal coverage during peak hours.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with management to implement store promotions and displays.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Conducted regular team meetings to communicate updates and expectations.
- Assisted in inventory management by tracking front-end supplies and products.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Assisted management team in developing operational strategies that improved overall store performance.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Welcomed large volume of guests and improved overall customer service.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Conducted regular performance evaluations of front end personnel.
- Processed returns and exchanges according to company policies.
Education
Dental Assistant
Colorado School of Dental Assistant
Denver, Colorado 10.2011 - 01.2012
Skills
- Cash handling
- Customer service
- Employee training
- Inventory management
- Customer relationship management
- Scheduling
- Sales strategy development
- Team leadership
- Performance evaluation
- Problem solving
- Effective communication
- Conflict resolution
- Credit returns processing
- Staff management
- Training and mentoring
- Administrative skills
- Administrative support
- Checkout monitoring
- Relationship building and management
Timeline
Dental Assistant
Colorado School of Dental Assistant
10.2011 - 01.2012
Front End Supervisor
King Soopers
09.2011 - 05.2023