Jordan Salazar
Bensenville,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Duly Trucks
Bloomingdale, IL
08.2021 - Current
- Welcomed patients, confirmed insurance details, and gathered copays.
- Checked-in patients upon arrival at front desk; obtained required paperwork for check-in.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Simultaneously managed multiple tasks and provided excellent customer service in a fast-paced office setting.
- Proficiently managed inbound calls, promptly resolving inquiries and appropriately directing messages to the designated staff.
- Scheduled appointments, managed patient records and updated medical histories.
- Assisted patients by providing detailed information on the services and treatments provided at the practice.
Department Head
Hobby Lobby
Lombard, IL
06.2015 - 08.2021
- Provided customer service and sales support in a retail environment.
- Coordinated retail product display, stocking and pricing.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Provided training on merchandising techniques and procedures to new staff members.
- Created visual presentations that effectively promoted products.
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ10-2023
Bachelor of Arts - Fine Arts
Elmhurst College
Elmhurst, IL05-2014
Skills
- HIPAA Compliance
- Insurance Verification
- Workflow Optimization
- Problem-solving abilities
- Office Administration
- Patient Relations
- Complaint resolution
- Multi-Task Management
- Active Listening
Accomplishments
- Training new employees to help them be successful at the specialty suite front desk at Duly.
- Front end collection bonus recipient from Duly.
- Co-head merchandiser at Hobby Lobby Lombard store.
- Promoted to cash office manager.
References
References available upon request.
Timeline
Medical Receptionist
Duly Trucks
08.2021 - Current
Department Head
Hobby Lobby
06.2015 - 08.2021
Master of Science - Forensic Psychology
Grand Canyon University
Bachelor of Arts - Fine Arts
Elmhurst College