Jordan Scoggins
Helper,UT
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Proven to be able to interact with and help multiple levels of organization.
Overview
1
1
year of professional experience
Work History
Manager in Training
Fun Factory
02.2023 - 01.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Described product to customers and accurately explained details and how to enjoy their time.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Assisted with onboarding of new employees by providing training and development resources.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Spearheaded community outreach efforts to establish positive connections with local organizations and potential partners for future collaboration opportunities.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
CO-OWNER
BIG DONS PIZZA & PASTA HAWAII
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
- Promoted business via social media to generate leads and maximize brand identity
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Trained and guided team members to maintain high productivity and performance metrics.
CUSTOMER SERVICE REPRESENTATIVE
ICON HEALTH & FITNESS
12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
MANAGER
BIG DONS PIZZA
08.2016
- Successfully helped the company open and manage 2nd branch
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers and suppliers through account development
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ03.2022
Bachelor of Science - Health Education And Promotion
Utah State University
Logan, UT05.2020
Associate of Science -
Utah State University Eastern
Price, UT05.2018
High School Diploma -
Carbon High School
Price, UT05.2016
Skills
- P&L Administration
- Management Team Building
- Business Management
- Department Oversight
- Employee Motivation
- Resource Utilization
- Productivity Improvement
- Clear Communication
- Meeting planning
Timeline
Manager in Training
Fun Factory
02.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
ICON HEALTH & FITNESS
12.2020
MANAGER
BIG DONS PIZZA
08.2016
CO-OWNER
BIG DONS PIZZA & PASTA HAWAII
MBA - Business Administration
University of Phoenix
Bachelor of Science - Health Education And Promotion
Utah State University
Associate of Science -
Utah State University Eastern
High School Diploma -
Carbon High School
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