Jordan Shelby

• Processed prescription refill and renewal requests, including controlled substances and narcotics, while ensuring compliance with pharmacy regulations and internal procedures.

• Communicated with physician offices to request refill authorizations, clarify prescription discrepancies, and resolve medication-related concerns in a timely manner.

• Reviewed patient medication profiles for refill eligibility, duplicate therapies, allergies, and prescription discrepancies, escalating clinical concerns to pharmacists when appropriate.

• Documented prescription activity, provider communication, and patient interactions accurately in PioneerRx to ensure continuity of care and workflow efficiency.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store
• Interviewed and hired prospective employees according to team needs.
• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
• Solved problems and resolved conflicts for team members and customers
• Managed a team of sales associates, providing guidance and support to improve overall performance.

• Processed high-volume prescription orders using RxConnect while maintaining accuracy and compliance with pharmacy regulations.

• Assisted patients in person and via phone with prescription status, medication availability, insurance processing, and billing inquiries.

• Entered and updated patient demographic, insurance, and prescription data to support accurate dispensing and workflow efficiency.

• Maintained HIPAA compliance while handling confidential patient and prescription information.

• Determined inventory quantity needs, ordering more materials based on minimum or maximum levels
• Trained staff in proper inventory management
• Analyzed inventory data to identify trends and potential improvements

• Ensured compliance with all applicable policies related to Help Desk operations
• Responded promptly to customer inquiries regarding computer software or hardware operation to resolve complaints efficiently
• Developed an in-depth understanding of the company's products and services for troubleshooting purposes