Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Smith

San Jose,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and telephone etiquette. Responsible professional willing to go extra mile to assist others with solving problems. Dependable and quick-learning. Completes tasks with effective communication and professionalism.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Avenir Restaurant Group
San Carlos, CA
12.2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Documented reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

Front Desk Secretary

Handcrafted Metals
San Carlos, CA
05.2016 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Wax Specialist

European Wax Center
Los Angeles, CA
02.2016 - 07.2017
  • Maintained clean and sanitary workspace.
  • Increased salon revenue through upselling at-home products and providing excellent care.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Advised clients on proper home-care regimens.
  • Handled busy schedules and stayed on top of key deadlines.

Education

Cosmetology License - Cosmetology

College of San Mateo
San Mateo, CA
10.2014

Skills

  • Computer Proficiency
  • Multitasking and Time Management
  • Document and File Management
  • Active Listening and Communication
  • Appointment Coordination

Timeline

Front Desk Receptionist

Avenir Restaurant Group
12.2019 - Current

Front Desk Secretary

Handcrafted Metals
05.2016 - Current

Wax Specialist

European Wax Center
02.2016 - 07.2017

Cosmetology License - Cosmetology

College of San Mateo

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