Jordan Smith
Hyattsville,MD
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
16
16
years of professional experience
Work History
Operations Manager
Lowe’s Home Improvement
Washington, District Of Columbia
04.2020 - Current
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Asset Protection & Safety Manager
Lowe’s Home Improvement
Washington, DC
02.2016 - 04.2020
- Organized fire drills on a regular basis to verify preparedness for emergencies.
- Developed and implemented safety policies, procedures, and standards.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Apprehended trespassers and rule violators and removed from premises.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Participated in external law enforcement initiatives targeting organized retail crime rings.
- Coordinated efforts between multiple locations when responding to large scale incidents involving assets or property damage.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Represented region at corporate office town hall meetings.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Adhered to OSHA safety regulations at all times.
- Ensured safety compliance with OSHA regulations and company policies.
- Ensured compliance with OSHA regulations regarding hazardous materials handling.
- Followed established operating procedures in accordance with OSHA standards.
Buyer Manager
CarMax
Laurel, MD
09.2011 - 11.2015
- Conducted regular inventory checks to maintain optimal stock levels.
- Analyzed market trends to identify cost savings opportunities.
- Developed and implemented purchasing policies and procedures.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Managed and mentored purchasing department staff to enhance team performance.
- Identified and realized cost-saving opportunities through strategic sourcing and procurement optimization.
- Researched industry trends and pricing models to make informed purchasing decisions.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Negotiated prices with dealerships to obtain competitive rates on vehicles.
Assistant Store Manager
Dogtopia
Tysons Corner, Virginia
12.2008 - 08.2011
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Recruited new employees by conducting interviews and evaluating applicants' qualifications.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Facilitated socialization exercises to improve dog interactions and reduce anxiety.
- Assisted with marketing efforts by creating promotional materials such as flyers or brochures.
- Taught animals sit, stay and other basic commands.
- Cared for pets during owners' absences.
- Scheduled grooming and veterinary appointments for animals.
- Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Walked and exercised dogs during owner absences.
- Assisted in the training of new staff to ensure quality care and service.
Education
Some College (No Degree) - Criminal Justice
Northern Virginia Community College
Annandale, VASkills
- Performance reporting
- Health and safety compliance
- Marketing
- Production
- Personnel development
- Operational budgeting
- Employee engagement
Timeline
Operations Manager
Lowe’s Home Improvement
04.2020 - Current
Asset Protection & Safety Manager
Lowe’s Home Improvement
02.2016 - 04.2020
Buyer Manager
CarMax
09.2011 - 11.2015
Assistant Store Manager
Dogtopia
12.2008 - 08.2011
Some College (No Degree) - Criminal Justice
Northern Virginia Community College