Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Smith

Thomasville,NC

Summary

Detail-oriented [Job Title ] offering demonstrated success diagnosing and testing equipment to address challenges and reduce downtime. Consistently acknowledged by management for expedient completion of service tickets and commitment to effective customer communication. Immediately and accurately processes paperwork and performs data entry upon completion of each job. Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Reliable [Job Title] conducts technical diagnosis and performs specialized repairs. Diagnoses problems, assesses extent of problem, documents findings and makes decisions to repair or replace parts. Expansive experience with power tools and maintenance equipment. Dependable Service Technician offering aptitude for fostering client loyalty and maintaining positive service and efficiency. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions.

Overview

11
11
years of professional experience

Work History

Network Operations Technician

Lumos
High Point, NC
03.2020 - Current
  • Run aerial or underground fiber optic lines to customers' houses.
  • Repair any defects involving equipment or damaged lines.
  • Provide the customer's first needs.
  • Clean up poles or cabinets to make our work look good and clean

Network Operations Technician

J&j Underground Utilites
Archdale, NC
07.2019 - 03.2020
  • Run aerial and underground fiber optic lines to customers' houses.
  • Clean up poles or cabinets to make our work look clean and good.
  • Provide customers' first needs.

Service Technician

Blossman Gas & Appliance
Lexington, NC, NC
02.2019 - 07.2019
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Offered repair or service options to help customers make decisions.
  • Tested components, assemblies and systems to diagnose problems.
  • Facilitated new team member training on service processes to increase productivity.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Installed new systems and components according to service orders and manufacturer instructions.

Installation Technician

Hales & Associates
Greensboro, NC
07.2017 - 01.2019
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Provided key information to customers, educating on equipment, products and services.
  • Dispatched to various sites to perform maintenance on [Type of Equipment] that had failed.

Landscaper

Big Dog Landscaping
Archdale, NC
01.2014 - 04.2018
  • Pruned trees and bushes to improve visibility and shapes.
  • Created plans and blueprints to design custom gardens and beds.
  • Installed block and stone décor according to plans and specifications.
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Leveraged hand-held tools to maintain green spaces.

Education

High School Diploma -

Trinity High School
Trinity, NC
06.2013

Associate of Applied Science - Marketing

Wake Technical Community College
Raleigh, NC
05.2019

Skills

  • Power tool mastery
  • Mechanical abilities
  • Hand tool expertise
  • Expertise in installations

Timeline

Network Operations Technician

Lumos
03.2020 - Current

Network Operations Technician

J&j Underground Utilites
07.2019 - 03.2020

Service Technician

Blossman Gas & Appliance
02.2019 - 07.2019

Installation Technician

Hales & Associates
07.2017 - 01.2019

Landscaper

Big Dog Landscaping
01.2014 - 04.2018

High School Diploma -

Trinity High School

Associate of Applied Science - Marketing

Wake Technical Community College
Jordan Smith