Summary
Overview
Work History
Education
Software
Skills
Websites
Timeline
Hi, I’m

Jordan Sutherland

Estero,FL
Jordan Sutherland

Summary

Committed and hardworking Customer Service Staff with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Highly motivated and quick-learning individual with a strong desire to implement customer service skills to real-world challenges and contribute to a dynamic team.

Overview

11
years of professional experience
9
years of post-secondary education

Work History

Publix

Cashier
04.2014 - Current

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Florida Gulf Coast University
Fort Myers, FL

Bachelor Of Arts from Digital Media Design
01.2020 - 08.2024

University Overview

Northwest Florida State College
Niceville, FL

Associates In Arts from General Studies
08.2015 - 12.2019

University Overview

Software

Adobe Illustrator

Adobe InDesign

Adobe Photoshop

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Skills

  • Customer service
  • POS systems
  • Patience and empathy
  • Time management skills
  • Customer focus
  • Strong work ethic
  • Teamwork
  • Multitasking
  • Attention to detail

Timeline

Florida Gulf Coast University
Bachelor Of Arts from Digital Media Design
01.2020 - 08.2024
Northwest Florida State College
Associates In Arts from General Studies
08.2015 - 12.2019
Cashier
Publix
04.2014 - Current
Jordan Sutherland