Jordan Taylor
Lawrenceville,GA
Summary
Accomplished Assistant Manager and BOH Trainer with a proven track record at Iron Age Korean Steak House and Chipotle Grill, enhancing customer satisfaction and operational efficiency. Efficient in staff training and development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Iron Age Korean Steak House
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
Iron Age Korean Steak House
04.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
BOH Trainer
Chipotle Grill
11.2020 - 04.2021
- Standardized recipes and preparation methods to maintain consistency in taste, portion sizes, and presentation across all dishes served at the restaurant.
- Conducted thorough evaluations of equipment use, recommending maintenance or replacements as necessary to support efficient BOH workflows.
- Promoted a safe working environment by conducting regular safety drills and adhering to OSHA regulations.
- Addressed knowledge gaps among employees by creating targeted refresher courses on specific topics or tasks.
BOH Trainer
Chipolte Grill
06.2019 - 10.2020
- Standardized recipes and preparation methods to maintain consistency in taste, portion sizes, and presentation across all dishes served at the restaurant.
- Conducted thorough evaluations of equipment use, recommending maintenance or replacements as necessary to support efficient BOH workflows.
- Promoted a safe working environment by conducting regular safety drills and adhering to OSHA regulations.
- Addressed knowledge gaps among employees by creating targeted refresher courses on specific topics or tasks.
Line Worker
Chipotle Grill
08.2018 - 05.2019
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Education
High School Diploma -
Mountain View High School
Lawrenceville, GA05.2019
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Staff Supervision
- Staff Management
Timeline
Assistant Manager
Iron Age Korean Steak House
07.2022 - Current
Server
Iron Age Korean Steak House
04.2021 - 06.2022
BOH Trainer
Chipotle Grill
11.2020 - 04.2021
BOH Trainer
Chipolte Grill
06.2019 - 10.2020
Line Worker
Chipotle Grill
08.2018 - 05.2019
High School Diploma -
Mountain View High School
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