Jordan Thomas
West Palm Beach,FL
Summary
Dynamic customer service professional with proven success at Lowe's, adept at problem resolution and team collaboration. Recognized for achieving high customer satisfaction through empathetic interactions and extensive product knowledge. Skilled in addressing customer concerns swiftly, ensuring a positive shopping experience while maintaining a safe and organized environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lowe's
West Palm Beach, FL
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer issues with professionalism, achieving satisfactory outcomes.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Produce Clerk
Publix
West Palm Beach, FL
07.2023 - 06.2024
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Education
GED - Acting
G Star High School
West Palm Beach, FLSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Associate
Lowe's
09.2024 - Current
Produce Clerk
Publix
07.2023 - 06.2024
GED - Acting
G Star High School