Matthew Thomas
Rowlett,TX
Summary
Dedicated professional with 3 years of experience in the service industry, excelling in delivering exceptional customer experiences. Skilled in effective communication and problem-solving under pressure, with a focus on understanding client needs and ensuring meticulous service. Eager to apply expertise in customer service and relationship management to enhance team performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Server/Supervisor
Wildwood Firewheel
06.2023 - Current
- Achieved high customer satisfaction through efficient daily operations supervision.
- Mentored new staff on menu knowledge and service protocols, enhancing team performance.
- Resolved customer complaints effectively, promoting positive dining experiences and repeat visits.
- Increased sales through effective upselling techniques and comprehensive menu knowledge.
- Cultivated strong relationships with regular customers, boosting loyalty and referrals.
Freelance Photographer
Self Employed
05.2021 - Current
- Developed strong client relationships to understand vision and deliver tailored photographic solutions.
- Managed online portfolio to showcase work, enhancing brand visibility and attracting new clients.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Sales Associate
Polo Ralph Lauren
06.2022 - 06.2023
- Enhanced shopping experiences by assisting customers with product selection and service.
- Delivered efficient transactions and cash handling through accurate point-of-sale operations.
- Increased store sales through team collaboration and achievement of sales goals.
- Communicated current promotions effectively by maintaining updated product knowledge.
Store Associate
Tom Thumb
05.2020 - 06.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Restocked merchandise on shelves, optimizing product placement for visibility.
Education
Associate of Science -
Eastfield College
Mesquite, TX05-2022
Skills
- Customer Service
- Upselling
- Time Management
- Guest Satisfaction
- Communication
Timeline
Server/Supervisor
Wildwood Firewheel
06.2023 - Current
Sales Associate
Polo Ralph Lauren
06.2022 - 06.2023
Freelance Photographer
Self Employed
05.2021 - Current
Store Associate
Tom Thumb
05.2020 - 06.2022
Associate of Science -
Eastfield College