Jordan Thompson
Winchester,KY
Summary
Driven Front End Team Lead with a proven track record at Dicks Sporting Goods, I excel in optimizing sales and enhancing team performance through effective delegation and mentoring. Skilled in cash handling and customer service, I consistently deliver projects on time, achieving positive feedback for exceptional service and team productivity improvements.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 2 years of experience to dynamic new position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front End Team Lead
Dicks Sporting Goods
09.2022 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete projects and tasks that needed to be done on time, resulting in a successful front end team.
- Completed team reviews, identifying potential issues and providing constructive feedback to improve overall performance of my team.
- Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
- Maintained transaction security by verifying payment cards against identification.
- Developed and implemented strategies to optimize store sales and profitability.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions that customers had in order to provide them the best experience.
- Mentored team members to enhance professional development and accountability in workplace.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/Customer Service Cashier
Kroger
01.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science -
Bluegrass Community And Technical College
Lexington, KY05.2024
High School Diploma -
George Rogers Clark High School
Winchester, KY05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Cash Drawer Balancing
- Payment Collection
- Staff Training
- POS Systems
- Refunds and exchanges
- Guest inquiries
- ID Verification
Timeline
Front End Team Lead
Dicks Sporting Goods
09.2022 - Current
Cashier/Customer Service Cashier
Kroger
01.2022 - 10.2023
Associate of Science -
Bluegrass Community And Technical College
High School Diploma -
George Rogers Clark High School