Jordan Thompson
Comcast
Coatesville,PA
7
years of professional experience
Dynamic customer service representative with proven ability to resolve inquiries and enhance satisfaction. Skilled in active listening and problem-solving, consistently driving customer loyalty.
Work History
Customer Service Representative
3 Years 4 Months- Resolved customer inquiries and issues efficiently to enhance satisfaction and retention rates.
- Provided detailed product information, guiding customers in making informed choices.
- Collaborated with team members to optimize workflow and improve service processes.
- Documented customer interactions accurately in CRM systems for improved tracking and reporting.
Customer Service Representative
1 Year 1 Month- Analyzed customer feedback to identify trends and recommend service enhancements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
1 Year 6 Months- Assisted in developing training materials that improved onboarding efficiency for new hires.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
Skills
Customer support
Listening skills
Critical thinking
Customer relations
Problem resolution
Data management
Active listening
Timeline
Customer Service Representative
Comcast
02.2023 - 06.2026Read More
Customer Service Representative
Saber Healthcare
05.2021 - 06.2022Read More
Customer Service Representative
Nationwide Healthcare Services
10.2019 - 04.2021Read More
Coatesville Area Senior High School
High School Diploma
Read More