Jordan Towne
Des Moines,IA
Summary
Hardworking team player with and adept ability in learning new skills and teaching others. Committed and willing to take on various duties, including software troubleshooting and problem solving to promote efficiency and accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Irby Utilities
Des Moines, IA
08.2023 - Current
- Provided training to new employees on company policies and procedures.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Managed the daily operations of a fleet of drivers and vehicles.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
Sales and Operation Administrator
Irby Utilities
Des Moines, IA
02.2023 - 08.2023
- Analyzed main operations practices and offered suggestions that improved productivity.
- Documented company processes and procedures.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Oversaw implementation of procedures, goals and objectives within operations.
- Evaluated and reported on department metrics to upper management.
- Trained, mentored and motivated employees to maximize team productivity.
- Developed action plans based on analysis findings and implemented solutions.
Eclipse Operations Specialist
Irby Utilities
Jackson, MS
02.2022 - 02.2023
- Trained users how to operate and manage the Solar Eclipse ERP system and Sonepar Warehouse Management System.
- Assisted technical writers on the creation and revising of Standard Operating Procedures and other Irby Utility official documents.
- Assisted during branch location moves and setup.
- Performed functionality testing on Solar Eclipse and SWMS applications to confirm suspected faults and malfunctions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Warehouse Lead
Irby Utilities
Des Moines, IA
06.2021 - 02.2022
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Loaded and unloaded trailers with care and efficiency.
- Staged and sorted products for loading.
- Delegated shift duties, prioritizing immediate tasks to streamline operations.
- Troubleshooted any Eclipse issues that arose in the warehouse.
- Used Eclipse to monitor, assign and manifest warehouse orders.
- Utilized tools like Microsoft Excel to keep track of any shipping errors per customer request.
- Slight knowledge and usage of Eterm.
Picker Packer
Amazon Fullfillment Center
Bondurant, IA
05.2021 - 06.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Limited damage to products and orders by using care when choosing items.
- Used handheld scanners to key in data for packages.
Batching Lead
Hocking International Laboratories
Pipestone, MN
02.2020 - 04.2021
- Delegated daily tasks to team members to optimize group productivity.
- Batching supervisor.
- Forklift operator.
- Tanker loader/unloading.
- Safety supervisor.
- Equipment operator. (JLG lift, scissor lift and overhead crane.)
Education
Some College (No Degree) - Police Science
Hawkeye Community College
Waterloo, IAHigh School Diploma -
Tracy Area High School
Tracy, MN05.2014
Skills
- Trained in Solar Eclipse and Sonepar Warehouse Management Systems
- Warehouse operations
- Skilled in Microsoft Excel, Outlook and Teams
- Training and development
- Inventory coordination
- Project coordination
- Materials management experience
- Product packaging
- Safety and compliance
- Attention to detail
- Supervisory experience
- Logistics
- Mentoring and training
- Forklift certified
- Excellent grammar and spelling
- Planning and coordination
- Reliable & trustworthy
- Team building
- Forklift Training Certified
- Solar Eclipse Proficiency
Certification
Forklift Certified - 2021
Timeline
Assistant Branch Manager
Irby Utilities
08.2023 - Current
Sales and Operation Administrator
Irby Utilities
02.2023 - 08.2023
Eclipse Operations Specialist
Irby Utilities
02.2022 - 02.2023
Warehouse Lead
Irby Utilities
06.2021 - 02.2022
Picker Packer
Amazon Fullfillment Center
05.2021 - 06.2021
Batching Lead
Hocking International Laboratories
02.2020 - 04.2021
Some College (No Degree) - Police Science
Hawkeye Community College
High School Diploma -
Tracy Area High School