Jordan Trujillo
Albuquerque
Summary
Dedicated hospitality professional with a proven track record of delivering exceptional service in fast-paced dining environments. Expertise in team management emphasizes collaboration and a commitment to exceeding customer expectations. Highly adaptable and dependable, consistently responding to evolving demands while ensuring seamless operations through strong communication and effective problem-solving skills. Passionate about creating memorable experiences that foster guest loyalty and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tractor Brewing Co.
02.2025 - Current
- Oversaw bar operations during high-volume shifts, maintaining service efficiency and team morale.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted and served a wide variety of cocktails, ensuring quality and presentation standards.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Grow Technician
Urban Wellness
09.2023 - Current
- I contributed to maintaining the farm’s sanitary conditions by defoliating plants, harvesting them, and ensuring that we provide the plants with the best possible future prospects. Additionally, I made sure to keep every surface clean and sanitized.
Server/Bartender
Urban Hotdog Company
08.2023 - 02.2025
- Delivered professional, friendly, and engaging service consistently.
- Maintained a clean work area while also keeping bar items well stocked. (garnish, ice, straws, napkins, etc.)
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Skillfully and knowledgeably promoted items on beverage menus, as well as, restaurant specials.
Bartender
Ten 3 Restaurant
08.2023 - 01.2025
- Delivered exceptional customer service in high-pressure fine dining environment.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Server/Bartender Shift Lead
Slice Parlor
03.2023 - 08.2023
- Supervised daily operations, ensuring timely service during peak hours.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Delivery Driver
FEDEX
07.2021 - 01.2022
- Operate company vehicles and provide courteous and efficient delivery and pick-up of packages. Check shipments for conformance to FedEx features of service. Provide excellent customer service.
Customer Service Representative
Alorica
12.2019 - 06.2021
- Answer incoming calls, resolve customer questions or complaints they may be having with their credit cards. Update, verify and document customer requests.
Labor Worker
Parks and Recreations
03.2019 - 12.2019
- Detail and maintain parks throughout Albuquerque. Pull weeds, mow the grass with different types of commercial mowers, pick up trash, and lay sod. Maintain the mowers, weed cutters, and the leaf blowers.
- Solid Waste Department October 2018 to March 2019 Help the CDL certified drivers in the large dump trucks get the garbage cans positioned in front of the truck to dump. Help other drivers in a smaller vehicle locate any missed recycling bins and verify that all garbage bins were emptied.
MISTER CAR WASH
05.2015 - 01.2016
- Assist with cleaning all vehicles, ensuring the line moves smoothly and verify customer satisfaction.
Videographer/editor
VISION BUILDERS
10.2013 - 04.2015
- Film videos and take pictures of an activity. Download the videos and photos to a computer and edit them together to make a small movie or short clip.
Education
High School Diploma -
Aztec High School
Skills
- Staff management
- Operations management
- Hospitality service expertise
- Exceptional customer service
- POS knowledge
- Banquet setup
Certification
CDL
Timeline
Assistant General Manager
Tractor Brewing Co.
02.2025 - Current
Grow Technician
Urban Wellness
09.2023 - Current
Server/Bartender
Urban Hotdog Company
08.2023 - 02.2025
Bartender
Ten 3 Restaurant
08.2023 - 01.2025
Server/Bartender Shift Lead
Slice Parlor
03.2023 - 08.2023
Delivery Driver
FEDEX
07.2021 - 01.2022
Customer Service Representative
Alorica
12.2019 - 06.2021
Labor Worker
Parks and Recreations
03.2019 - 12.2019
MISTER CAR WASH
05.2015 - 01.2016
Videographer/editor
VISION BUILDERS
10.2013 - 04.2015
High School Diploma -
Aztec High School
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