Jordan Vidal
West Union,WV
Overview
5
5
years of professional experience
Work History
Case Aide
West Virginia Department of Human Services
Clarksburg, WV
06.2023 - Current
- Coordinated in-state and out-of-state transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes..
- Scheduled court-ordered evaluations and services necessary for clients.
- Networked with youth shelters and placements for clients when necessary.
- Provided support during crisis situations.
- Maintained accurate records and documentation court corders and services within the PATH information.
- Administered and tracked client service payments for Kinship/Relative services.
Front Office Coordinator
Express Employment
Bridgeport, WV
08.2022 - 06.2023
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Bartender
Texas Roadhouse
Clarksburg, WV
02.2020 - 03.2022
- Served high customer volumes.
- Managed cash handling duties responsibly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training..
Server
Texas Roadhouse
Clarksburg, WV
02.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences..
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
Doddridge County High School
West Union05.2020
Timeline
Case Aide
West Virginia Department of Human Services
06.2023 - Current
Front Office Coordinator
Express Employment
08.2022 - 06.2023
Bartender
Texas Roadhouse
02.2020 - 03.2022
Server
Texas Roadhouse
02.2020 - 03.2022
Doddridge County High School