Jordan Walker
Marion,AR
Summary
Dedicated professional with a strong background in customer service and staff management. Known for effective problem-solving skills and clear communication, contributing to enhanced team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Material Handler
FedEx
2024.02 - 2025.12
- Operated material handling equipment to move packages efficiently within warehouse environment.
- Coordinated inbound and outbound shipments, ensuring timely processing and delivery of freight.
- Monitored quality control measures to ensure compliance with FedEx standards during shipping operations.
- Trained new team members on safety protocols and operational procedures for material handling tasks.
Warehouse Shipper
Hino Motors Manufacturing U.S.A
2023.02 - 2023.08
- Operated forklifts to transport materials efficiently within the warehouse.
- Prepared and packaged shipments according to company standards and specifications.
- Coordinated with logistics team to ensure timely dispatch of orders.
- Maintained accurate inventory records using warehouse management systems.
- Inspected incoming and outgoing shipments for quality assurance compliance.
Assistant Manager
City Gear Clothing Store
2021.07 - 2022.04
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new team members on sales techniques and product knowledge.
- Developed and implemented visual merchandising strategies to enhance product visibility.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Analyzed sales data to identify trends, informing promotional strategies for increased revenue.
- Coordinated staff schedules to align with peak business hours, maximizing productivity.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Call
CVS/caremark
2019.05 - 2020.11
- Handled high-volume calls efficiently while maintaining professionalism under pressure.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed prescription orders using pharmacy management software, ensuring accuracy in fulfillment.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Conducted follow-up calls to ensure resolution of customer issues, improving retention rates.
Pharmacy Technician
Walgreens
2018.08 - 2019.05
- Processed and filled prescription orders accurately, ensuring compliance with legal and safety regulations.
- Managed inventory levels, conducted regular stock checks, and maintained optimal supply chain efficiency.
- Assisted pharmacists in patient consultations, providing medication information and answering inquiries effectively.
- Trained new pharmacy technicians on operational procedures, enhancing team performance and workflow efficiency.
Manager
Pilot Flying J Travel Center
2016.09 - 2018.09
- Led daily operations to enhance service quality and customer satisfaction.
- Developed training programs for staff to improve efficiency and reduce turnover.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Oversaw compliance with health and safety regulations, ensuring a safe work environment for all employees.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
Diploma - Pharmacy
Concorde Career College
Memphis, TN2018-10
Skills
- Customer service
- Team leadership
- Data entry
- Call center customer service
- Problem-solving skills
- Verbal and written communication
- Staff management
- Material handling
- Loading and unloading
Timeline
Material Handler
FedEx
2024.02 - 2025.12
Warehouse Shipper
Hino Motors Manufacturing U.S.A
2023.02 - 2023.08
Assistant Manager
City Gear Clothing Store
2021.07 - 2022.04
Call
CVS/caremark
2019.05 - 2020.11
Pharmacy Technician
Walgreens
2018.08 - 2019.05
Manager
Pilot Flying J Travel Center
2016.09 - 2018.09
Diploma - Pharmacy
Concorde Career College