Jordan Waquiu
Laguna,NM
Summary
Sociable Server and supervisor offering 8+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Also customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Sandia Resort & Casino
Albuquerque, N.M.
07.2022 - 03.2025
- Complied with company policies, objectives and communication goals.
- Managed team of 20+ employees, ensuring high productivity and quality standards were met.
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Worked closely with human resources to support employee management and organizational planning.
- Served as a point of contact for questions and inquiries about the organization's for both employees and higher-up.
- Maintained records of attendance.
- Assisted with payroll processing activities when necessary.
- Scheduled staff shifts and managed payroll processing.
Server/Bartender
Route 66 Casino; Thunder Road (Laguna Development
Rio Puerco, NM
12.2018 - 07.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared checks, itemizing total meal costs and taxes.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Set up tables in between patrons to reduce wait times.
Sales Associate
The Buckle
Albuquerque, NM
02.2020 - 04.2022
- Greeting customers when they walk through the door and building rapport through conversation and honest recommendation.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Bagged or packaged purchases and wrapped gifts.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Placed special orders or called other stores to find desired items.
- Collected payments and provided accurate change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Maintained up-to-date knowledge of store merchandise and policies.
Dietary Aid/Cook
Laguna Rainbow Nursing Home (Laguna Rainbow Corp)
Casa Blanca , NM
06.2016 - 08.2018
- Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.
- Adhered to established sanitation procedures while preparing meals.
- Executed proper techniques when preparing menu item ingredients.
- Maintained cleanliness of kitchen area throughout shift.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored food temperatures to maintain food safety.
- Communicated effectively with other staff members regarding dietary needs and requests.
- Maintained routine meal schedules and serving times.
Education
High School Diploma -
Laguna-Acoma High School
Casa Blanca, NM05.2011
Business Administration
University of New Mexico
Albuquerque, NMSome College (No Degree) - Early Childhood Education
Southwestern Indian Polytechnic Institute
Albuquerque, NMSkills
- Cash handling accuracy
- Retail loss prevention
- Merchandising knowledge
- Cash register operation
- Money handling
- Experience in Leadership
- Employee training
- Team leadership
- Customer service
- Time management
- Decision-making
- Staff education
- Staff discipline
- Staff management
- Schedule development
- Payroll processing
- Task delegation
Certification
- New Mexico Alcoholic Beverage Server Certificate
Accomplishments
- While working for Sandia Sports Bar i was allowed to step into the roll as "intern-manger" until a proper manger was hired.
- Allowed to plan private parties, as well as onsite promotional events in the venue.
References
References available upon request.
Timeline
Supervisor
Sandia Resort & Casino
07.2022 - 03.2025
Sales Associate
The Buckle
02.2020 - 04.2022
Server/Bartender
Route 66 Casino; Thunder Road (Laguna Development
12.2018 - 07.2022
Dietary Aid/Cook
Laguna Rainbow Nursing Home (Laguna Rainbow Corp)
06.2016 - 08.2018
High School Diploma -
Laguna-Acoma High School
Business Administration
University of New Mexico
Some College (No Degree) - Early Childhood Education
Southwestern Indian Polytechnic Institute
- New Mexico Alcoholic Beverage Server Certificate
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