Jordan White
Whispering Pines,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Chick-fil-A
Southern Pines, NC
08.2023 - Current
- Identified key issues that limited effectiveness and executed project plans to remediate.
- Partner with team to empower and develop through feedback.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager
Chick-fil-A
Wilmington, NC
10.2022 - 07.2023
- Collaborate with technology vendors to customize solutions that align with cleaning standards.
- Integrate technology solutions, such as digital checklists and monitoring tools, to enhance and streamline cleaning processes.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained adequate staffing to meet objectives within budget.
Team Leader, Team Member
Chick-fil-A
Southern Pines, NC
05.2018 - 12.2021
- Provided feedback on employee performance based on observed results during training sessions.
- Ensured compliance with established safety standards when training.
- Helped individuals learn company policies and procedures and job tasks.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Education
Associate of Science -
Sandhills Community College
Pinehurst, NC06-2022
Skills
- Team Leadership
- Business Administration
- Performance Management
- Strategic Planning
- Operations Management
- Staff Training and Development
- Time Management
- Budget Control
- Verbal and Written Communication
- Problem-Solving
Timeline
Manager
Chick-fil-A
08.2023 - Current
Manager
Chick-fil-A
10.2022 - 07.2023
Team Leader, Team Member
Chick-fil-A
05.2018 - 12.2021
Associate of Science -
Sandhills Community College