Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Jordanna Gagnon

Fort Collins,CO

Summary

I am an accomplished team leader with experience in fast-paced customer service environments and detail-oriented volunteer positions. Graduating high school as Valedictorian, I possess a love of learning and excel in environments requiring adaptability, organization, and meticulous attention to detail.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Horseshoe Casino
Blackhawk, CO
10.2022 - 08.2024
  • Interacted with customers to navigate customer concerns.
  • Oversaw training and provided feedback for new barista hires.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Responsibility of large sums of money, receipts, and transaction history, counting and confirming revenue each night
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.

Volunteer

Gilpin County Public Library
Black Hawk, Colorado
05.2023 - 08.2023
  • Maintained inventory of contents for rare books and archives collections.
  • Organized group reading sessions for low-income, preschool-aged students and families.
  • Assisted patrons with locating information using online databases, search engines, websites, and other research tools.
  • Replaced worn labels and barcodes to keep materials in good physical condition.
  • Helped to oversee an arts-and-crafts program for children in the community.
  • Re-shelved books to maintain neat and tidy reading area.

Teaching Assistant Volunteer

Bethlehem Lutheran Church & School
Lakewood, CO
05.2022 - 08.2022
  • Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
  • Collaborated with school staff members on various projects related to curriculum enhancement.
  • Created interactive learning opportunities such as games and crafts for students.
  • Organized and maintained a clean, safe learning environment.
  • Helped maintain accurate records of student progress throughout the semester.

Camp Activities Volunteer

Eagles Nest Early Learning Center
Black Hawk, CO
06.2021 - 07.2021
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Assisted with fundraising efforts by helping solicit donations from local businesses or organizations.
  • Completed and maintained time and attendance forms and inventory lists.

Education

High School Diploma -

Gilpin County School District
Black Hawk, CO
05-2024

Psychology

Colorado State University
Fort Collins, CO

Red Rocks Community College
Denver, CO

Skills

  • Time Management
  • Attention to Detail
  • Proficiency in Microsoft Office
  • Leadership Experience
  • Adaptability
  • Organizational Skills
  • Diligence and Self Management
  • Interpersonal Communication
  • Critical Thinking
  • Self-Discipline
  • Willingness to Take Risks
  • Goal and Progress-Oriented

Affiliations

  • With a love of reading and playing sports, such as volleyball and soccer, I enjoy splitting my time between activities and staying home for a cozy night in. I also enjoy listening to podcasts while making lunch or dinner, and participate in pilates and taking long walks with my dogs on the weekends.

References

  • Aysia Rodriguez, Horseshoe Casino Food and Beverage Manager

            720-833-8326, arodriguez60@caesars.com

  • Kristin Rohm, Bethlehem Lutheran Church & School Teacher

            303-378-0266, klrmsg@yahoo.com

  • Rachel Van Hoose, Gilpin County High School Teacher

            218-310-8858, rvanhoose@gilpin.k12.co.us

Timeline

Volunteer

Gilpin County Public Library
05.2023 - 08.2023

Barista Trainer

Horseshoe Casino
10.2022 - 08.2024

Teaching Assistant Volunteer

Bethlehem Lutheran Church & School
05.2022 - 08.2022

Camp Activities Volunteer

Eagles Nest Early Learning Center
06.2021 - 07.2021

High School Diploma -

Gilpin County School District

Psychology

Colorado State University

Red Rocks Community College
Jordanna Gagnon