Jordanna Gagnon
Fort Collins,CO
Summary
I am an accomplished team leader with experience in fast-paced customer service environments and detail-oriented volunteer positions. Graduating high school as Valedictorian, I possess a love of learning and excel in environments requiring adaptability, organization, and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Horseshoe Casino
Blackhawk, CO
10.2022 - 08.2024
- Interacted with customers to navigate customer concerns.
- Oversaw training and provided feedback for new barista hires.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Responsibility of large sums of money, receipts, and transaction history, counting and confirming revenue each night
- Implemented feedback from customers to improve service quality and menu offerings.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Volunteer
Gilpin County Public Library
Black Hawk, Colorado
05.2023 - 08.2023
- Maintained inventory of contents for rare books and archives collections.
- Organized group reading sessions for low-income, preschool-aged students and families.
- Assisted patrons with locating information using online databases, search engines, websites, and other research tools.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Helped to oversee an arts-and-crafts program for children in the community.
- Re-shelved books to maintain neat and tidy reading area.
Teaching Assistant Volunteer
Bethlehem Lutheran Church & School
Lakewood, CO
05.2022 - 08.2022
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Collaborated with school staff members on various projects related to curriculum enhancement.
- Created interactive learning opportunities such as games and crafts for students.
- Organized and maintained a clean, safe learning environment.
- Helped maintain accurate records of student progress throughout the semester.
Camp Activities Volunteer
Eagles Nest Early Learning Center
Black Hawk, CO
06.2021 - 07.2021
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assisted with fundraising efforts by helping solicit donations from local businesses or organizations.
- Completed and maintained time and attendance forms and inventory lists.
Education
High School Diploma -
Gilpin County School District
Black Hawk, CO05-2024
Psychology
Colorado State University
Fort Collins, CORed Rocks Community College
Denver, COSkills
- Time Management
- Attention to Detail
- Proficiency in Microsoft Office
- Leadership Experience
- Adaptability
- Organizational Skills
- Diligence and Self Management
- Interpersonal Communication
- Critical Thinking
- Self-Discipline
- Willingness to Take Risks
- Goal and Progress-Oriented
Affiliations
- With a love of reading and playing sports, such as volleyball and soccer, I enjoy splitting my time between activities and staying home for a cozy night in. I also enjoy listening to podcasts while making lunch or dinner, and participate in pilates and taking long walks with my dogs on the weekends.
References
- Aysia Rodriguez, Horseshoe Casino Food and Beverage Manager
720-833-8326, arodriguez60@caesars.com
- Kristin Rohm, Bethlehem Lutheran Church & School Teacher
303-378-0266, klrmsg@yahoo.com
- Rachel Van Hoose, Gilpin County High School Teacher
218-310-8858, rvanhoose@gilpin.k12.co.us
Timeline
Volunteer
Gilpin County Public Library
05.2023 - 08.2023
Barista Trainer
Horseshoe Casino
10.2022 - 08.2024
Teaching Assistant Volunteer
Bethlehem Lutheran Church & School
05.2022 - 08.2022
Camp Activities Volunteer
Eagles Nest Early Learning Center
06.2021 - 07.2021
High School Diploma -
Gilpin County School District
Psychology
Colorado State University
Red Rocks Community College