Jordan William Cooley
Lake Charles,LA
Summary
Proactive and adaptable Department Supervisor with a commitment to improving business's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bell Department Supervisor
Golden Nugget Hotel & Casino
05.2022 - 12.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Spearheaded initiatives aimed at reducing operational costs without compromising service quality or employee morale.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Interviewed all prospective new Bellman and Desk Attendants to ensure they would be the right match for our team
- Managed team of 18 employees, delegated tasks and held each employee accountable for completing assignments.
- Managed payroll on a weekly basis by validating time clock punches and approving overtime.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Lead Bellman
Golden Nugget Hotel & Casino
08.2020 - 05.2022
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Stored luggage for guests, retrieving baggage and items when notified.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
Sales Manager
Athlete's Corner
01.2014 - 08.2020
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Cashiere
Nelson's Donuts
02.2012 - 01.2014
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - Computer Science
McNeese State University
Lake Charles, LAHigh School Diploma -
A.M. Barbe High School
Lake Charles, LASkills
- Scheduling
- Reporting and Performance Analysis
- Employee Management
- Relationship Building
- Problem-Solving
- Handling Complaints
- Interactive communication skills
- Customer Engagement
- Problem Resolution
- Team Supervision
Certification
Certificate in Diversity, Equity, and Inclusion
Timeline
Bell Department Supervisor
Golden Nugget Hotel & Casino
05.2022 - 12.2023
Lead Bellman
Golden Nugget Hotel & Casino
08.2020 - 05.2022
Sales Manager
Athlete's Corner
01.2014 - 08.2020
Cashiere
Nelson's Donuts
02.2012 - 01.2014
No Degree - Computer Science
McNeese State University
High School Diploma -
A.M. Barbe High School
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