Jorden Phillips
657 W Pine St Apt 9,MI
Summary
Dynamic professional with extensive experience in customer service at TG Party Store, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and team collaboration. Recognized for training staff and implementing best practices, resulting in improved operational efficiency and customer loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Cashier
TG Party Store
Blanchard, MI
10.2025 - Current
- Executed transaction processing through POS systems to maintain precise sales records.
- Facilitated customer support by addressing product inquiries to improve shopping experience.
- Oversaw maintenance of a clean and organized checkout area to enhance customer safety and satisfaction.
- Executed cash and credit transactions while ensuring adherence to company policies.
- Addressed customer complaints swiftly to enhance overall satisfaction and loyalty.
- Established best practices for cash handling to enhance accuracy in daily sales
- Welcomed customers upon store entry and addressed inquiries with urgency.
- Facilitated customer engagement by assessing needs and preferences.
- Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
- Executed cash register operations for cash, check, and credit card transactions with exceptional accuracy.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Managed restocking and organization of merchandise in front lanes to enhance customer shopping experience.
- Facilitated customer returns, refunds, and resolution of transaction issues.
- Executed cash drawer audits at shift start and end to ensure financial accuracy.
- Managed stocking, tagging, and displaying of merchandise to ensure optimal presentation.
- Facilitated customer inquiries and delivered exceptional service to enhance overall shopping experience.
- Addressed customer complaints with professionalism, enhancing overall
Direct Care Worker/manger
Cencare
Blanchard, MI
09.2019 - 07.2023
- Provided emotional support and companionship, fostering positive relationships.
- Monitored client health conditions and reported changes to healthcare team.
- Implemented individual care plans tailored to specific client needs.
- Maintained accurate documentation of client progress and care activities.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Trained new staff on best practices for patient interaction and safety protocols.
- Advocated for client needs and preferences in care planning discussions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Assisted clients with daily living activities to enhance quality of life.
Waitress Supervisor
China Garden
Mt Pleasant
2014 - 2018
- Supervised waitstaff, ensuring adherence to service standards and enhancing customer experience.
- Coordinated daily operations, managing staff schedules and optimizing workflow efficiency.
- Trained new employees on menu knowledge, service techniques, and restaurant policies.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Conducted performance evaluations for staff, providing feedback and identifying training needs.
- Implemented process improvements that reduced wait times during busy shifts significantly.
- Collaborated with kitchen staff to synchronize service delivery and enhance overall dining experience.
Education
High School Diploma -
Saginaw Valley State University
Bay City, MI2012
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Reliability and punctuality
Professionalism and courtesy
Payment processing
Conflict resolution
Complex Problem-solving
POS system operations
Attention to detail
Timeline
Cashier
TG Party Store
10.2025 - Current
Direct Care Worker/manger
Cencare
09.2019 - 07.2023
Waitress Supervisor
China Garden
2014 - 2018
High School Diploma -
Saginaw Valley State University