Overview
Work History
Education
Skills
Timeline
Generic

Jordin Richardson

North Richland Hills,TX

Overview

10
10
years of professional experience

Work History

Bakery Manager

Walmart
Roanoke, VA
11.2020 - 02.2022
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.

Lead Cake Decorator

Kroger
Roanoke, VA
01.2018 - 02.2020
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

Customer Service Representative

Wells Fargo
Roanoke, VA
06.2016 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Service Assistant

Concepts By COCO
Stockbridge, GA
05.2011 - 08.2016
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Delivered prompt service to prioritize customer needs.
  • Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.

Education

High School Diploma -

PennFoster High
04.2016

Skills

  • Health Code Compliance
  • Anticipating Problems
  • Cooking and Baking
  • Database Interface and Query Software
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Call Transfers
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Customer Service and Assistance

Timeline

Bakery Manager

Walmart
11.2020 - 02.2022

Lead Cake Decorator

Kroger
01.2018 - 02.2020

Customer Service Representative

Wells Fargo
06.2016 - 01.2018

Customer Service Assistant

Concepts By COCO
05.2011 - 08.2016

High School Diploma -

PennFoster High

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Jordin Richardson