Jordin Richardson
North Richland Hills,TX
Overview
10
10
years of professional experience
Work History
Bakery Manager
Walmart
Roanoke, VA
11.2020 - 02.2022
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
Lead Cake Decorator
Kroger
Roanoke, VA
01.2018 - 02.2020
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Designed specialty cakes for weddings, birthdays and graduations.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Customer Service Representative
Wells Fargo
Roanoke, VA
06.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Assistant
Concepts By COCO
Stockbridge, GA
05.2011 - 08.2016
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Delivered prompt service to prioritize customer needs.
- Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.
Education
High School Diploma -
PennFoster High
04.2016
Skills
- Health Code Compliance
- Anticipating Problems
- Cooking and Baking
- Database Interface and Query Software
- Understanding Customer Needs
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Call Transfers
- Credit Card Payment Processing
- Inbound and Outbound Calling
- Customer Service and Assistance
Timeline
Bakery Manager
Walmart
11.2020 - 02.2022
Lead Cake Decorator
Kroger
01.2018 - 02.2020
Customer Service Representative
Wells Fargo
06.2016 - 01.2018
Customer Service Assistant
Concepts By COCO
05.2011 - 08.2016
High School Diploma -
PennFoster High