Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Campos

Fort Wayne

Summary

Professional with extensive experience in customer service and effective communication. Proven capability in assessing and applying solutions to complex problems, alone and as a team. Strong focus on achieving results, adaptability to changing needs, and managing multiple tasks at once. Skilled in patient communication, conflict resolution, and maintaining high standards in all interactions.

Overview

8
8
years of professional experience

Work History

Pawnbroker

Lev's Pawn Shop
08.2024 - Current
  • Assisted customers with transactions, providing clear information on loan terms and interest rates.
  • Maintained accurate records of inventory and transactions using point-of-sale systems.
  • Developed understanding of local regulations governing pawnbroking and compliance requirements.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Prepared all paperwork, checked identifying information and documented transactions.

Barista Shift Supervisor

Starbucks
08.2021 - 04.2024
  • Supervised barista team, ensuring adherence to quality standards and operational efficiency.
  • Managed inventory levels, placing orders to maintain stock of essential supplies.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Resolved customer complaints promptly, fostering a positive experience and loyalty.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Ice Cream Maker

Edy's Ice Cream
02.2021 - 08.2021
  • Conducted quality control checks to ensure adherence to company standards.
  • Monitored production schedules to maintain consistent output levels.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
  • Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
  • Maintained a high level of quality control through regular equipment cleaning and maintenance checks.

Registered Behavior Technician

Children's Autism Center
03.2020 - 02.2021
  • Implemented individualized behavior intervention plans for clients to improve adaptive skills.
  • Facilitated social skills training sessions, promoting positive interactions among peers.
  • Ensured compliance with ethical standards and regulations in all client interactions.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

Youth Treatment Specialist

Lifeline
10.2017 - 09.2020
  • Implemented crisis intervention techniques to ensure safety and support for at-risk youth in challenging situations.
  • Documented case notes and maintained accurate records in compliance with regulatory standards and best practices.
  • Trained new staff on therapeutic approaches, organizational policies, and effective communication strategies with clients.
  • Assisted clients in achieving personal goals through consistent support, guidance, and encouragement.
  • Served as a mentor for new team members, providing guidance on best practices in youth treatment and fostering a collaborative work environment.

Education

GED -

Homeschooled
Fort Wayne

Skills

  • Recordkeeping and Documentation skills
  • Negotiation and Patient Communication
  • Financial management
  • MS Office
  • Adaptability to change
  • Customer service
  • Effective Problem-solving Skills alone, or with a team
  • Multicultural competence
  • Applied behavior analysis

Timeline

Pawnbroker

Lev's Pawn Shop
08.2024 - Current

Barista Shift Supervisor

Starbucks
08.2021 - 04.2024

Ice Cream Maker

Edy's Ice Cream
02.2021 - 08.2021

Registered Behavior Technician

Children's Autism Center
03.2020 - 02.2021

Youth Treatment Specialist

Lifeline
10.2017 - 09.2020

GED -

Homeschooled

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