Jordon Walker
Kansas City,MO
Summary
Dedicated and customer-focused server with a proven track record of delivering exceptional dining experiences. Possess strong communication and interpersonal skills, ensuring effective collaboration with both guests and team members. Known for maintaining a positive attitude under pressure and consistently exceeding customer expectations, contributing to a reputation for excellent service.
Overview
7
7
years of professional experience
Work History
Server
Trezo Mare And Lounge
08.2021 - 03.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked a multitude of catering jobs for private events and venues, as well as event bartending.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Texas Roadhouse
05.2018 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Line Cook
Pizza Shoppe
10.2016 - 07.2017
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Plated and presented all dishes to match established restaurant standards.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
High School Diploma -
Parkhill High School
7701 NW Barry Rd, Kansas City, MO 6415305.2017
Associate of Arts - Music Performance
University of Arkansas
Fayetteville, AR05.2021
Associate of Arts - Business Administration
University of Missouri-Kansas City
5000 Holmes St, Kansas City, MO 6411005.2021
Skills
- Wine pairing knowledge
- Table Monitoring and Turnover
- Exceptional customer service
- Suggestive Selling
- Adaptable and Flexible
- Relationship Building
- Team Leadership
- Tableside Etiquette
Musician
I am the guitar player for a local band. I enjoy writing and creating music encompassing multiple genres.
Timeline
Server
Trezo Mare And Lounge
08.2021 - 03.2024
Server
Texas Roadhouse
05.2018 - 07.2021
Line Cook
Pizza Shoppe
10.2016 - 07.2017
High School Diploma -
Parkhill High School
Associate of Arts - Music Performance
University of Arkansas
Associate of Arts - Business Administration
University of Missouri-Kansas City