Jordy Acuña
New York,NY
Summary
Dynamic Sales Associate with a proven track record in enhancing customer experiences and driving sales growth. Known for strong relationship-building skills and effective time management, consistently achieving sales targets through collaboration and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Depot
New York, NY
03.2025 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on customer service practices and operational procedures.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
Retail Sales Associate
Bloomingdale Outlet
New York, NY
07.2023 - 12.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NY12.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Cash handling
- Flexible schedule
- Strategic planning
- Inventory tracking
- Product recommendations
Accomplishments
- Increased productivity [number]% by implementing several process improvements.
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
- Project Development - Collaborated with team of [team] in the development of [project].
- Brought in [number] new customers.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
- Gym Workouts
- Strategy Games
- High-Intensity Interval Training
- Playing Sports
Timeline
Sales Associate
Home Depot
03.2025 - Current
Retail Sales Associate
Bloomingdale Outlet
07.2023 - 12.2024
Associate of Science - Business Administration
Borough of Manhattan Community College