Hardworking and reliable HVAC apprentice currently enrolled in a four-year apprenticeship program at Sussex Tech, with the first year of training completed. Quick learner with experience in manufacturing, production, and customer service. Seeking an entry-level HVAC position to gain hands-on experience, continue developing technical skills, and grow within the trade. Bilingual in English and Spanish.
Work History
Customer Service Associate
1 Year 8 Months
Milford Movies 9 | 02.2025 - Current
Assisted guests with ticketing, showtime questions, and concession orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Responded proactively and positively to rapid change.
Production Tech
2 Years 7 Months
Tipografia La Hermandad | 11.2021 - 06.2024
Operated production equipment to assemble components and maintain workflow consistency.
Inspected finished parts for defects and verified compliance with quality standards.
Monitored machine performance and reported equipment issues to prevent downtime.
Followed safety procedures while handling materials, tools, and production machinery.
Trained and supervised production personnel to properly use production equipment and apply best practices.
Production Tech
1 Year 7 Months
First State Manufacturing | 02.2025 - 09.2026
Operated production equipment to assemble components and maintain workflow consistency.
Inspected finished parts for defects and verified compliance with quality standards.
Monitored machine performance and reported equipment issues to prevent downtime.
Followed safety procedures while handling materials, tools, and production machinery.
Trained and supervised production personnel to properly use production equipment and apply best practices.
Education
HVAC Apprenticeship - HVAC
Sussex Tech | Georgetown, DE
Currently enrolled in a four-year HVAC Apprenticeship Program. Completed first year of training in residential and commercial HVAC systems. Coursework includes electrical fundamentals, heating and cooling systems, troubleshooting, refrigerant principles, and safety practices.
High School Diploma
Instituto Nacional Profesor Guillermo Cano Balladares | Estelí, Nicaragua | 11-2021
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Complaint handling
Computer skills
Customer relations
Work prioritization
Language fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Milford Movies 9
02.2025 - CurrentRead More
Production Tech
First State Manufacturing
02.2025 - 09.2026Read More
Production Tech
Tipografia La Hermandad
11.2021 - 06.2024Read More
Sussex Tech
HVAC Apprenticeship from HVAC
Read More
Instituto Nacional Profesor Guillermo Cano Balladares