Jordyn Barclay
Rossville,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Applebee's Grill + Bar. Proven ability to engage guests and resolve complaints swiftly, ensuring satisfaction. Expertise in cash handling and maintaining cleanliness standards in high-volume dining environments, while fostering team collaboration for seamless service.
Overview
12
12
years of professional experience
Work History
Server
Applebee's Grill + Bar
Fort Oglethorpe, GA
06.2020 - Current
- Provided excellent customer service by addressing guest inquiries and ensuring satisfaction.
- Assisted with menu knowledge, offering recommendations and explaining daily specials to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Processed payments efficiently using point-of-sale systems while handling cash transactions accurately.
- Adapted quickly to fast-paced environment, managing multiple tables during peak hours effectively.
- Supported team members by communicating effectively during busy shifts to enhance workflow.
Server
Red Robin
Chattanooga, TN
10.2016 - 02.2019
- Participated in training sessions to improve service techniques and enhance overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Golden Corral Buffet and Grill
Fort Oglethorpe, GA
08.2013 - 11.2015
- Provided excellent customer service by addressing guest inquiries and ensuring satisfaction.
- Assisted with menu knowledge, offering recommendations and explaining daily specials to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Processed payments efficiently using point-of-sale systems while handling cash transactions accurately.
- Adapted quickly to fast-paced environment, managing multiple tables during peak hours effectively.
- Supported team members by communicating effectively during busy shifts to enhance workflow.
Education
High School Diploma -
Ridgeland High School
Rossville, GaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Cleanliness standards
- High volume dining
- Team collaboration
Timeline
Server
Applebee's Grill + Bar
06.2020 - Current
Server
Red Robin
10.2016 - 02.2019
Server
Golden Corral Buffet and Grill
08.2013 - 11.2015
High School Diploma -
Ridgeland High School