Jordyn Geramanis
Porch Gilbert
8444 E Indian School Road ,AZ
7
years of professional experience
Dynamic professional with extensive experience in customer service and cash handling at Porch Gilbert. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer concerns effectively. Skilled in maintaining operational excellence and ensuring compliance, contributing to a positive and efficient service environment.
Work History
Key Holder
1 Year 9 Months- Opened and closed store, securing cash drawers, alarms, and sales floor compliance.
- Supervised daily associates, delegated priorities, and maintained smooth front-end operations.
- Resolved customer concerns quickly, protecting service quality and brand standards.
- Trained new staff on POS procedures, cash handling, and store policies.
- Processed register transactions, balanced cash drawers, and supported accurate financial handling.
- Coordinated shift coverage, communicated updates, and maintained productivity during peak business periods.
Bartender
5 Years 9 Months- Mixed cocktails, beers, and wines while maintaining consistent recipe and presentation standards.
- Delivered attentive table and bar service, handling guest requests with speed and professionalism.
- Processed orders accurately through POS system and managed cash and credit transactions.
- Restocked bar supplies, liquor, garnishes, and glassware to maintain smooth service flow.
- Monitored alcohol service carefully to support responsible service and compliance requirements.
Server
1 Year 1 Month- Greeted guests promptly, presented menus, and delivered attentive table service in fast-paced dining room.
- Entered orders accurately using POS system and coordinated communication with kitchen and bar staff.
- Monitored table readiness, reset seating areas, and maintained organized dining room flow.
- Resolved guest concerns professionally, ensuring timely service recovery and positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - Criminal Justice
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Staff training and development
Team training and development
Timeline
Key Holder
Porch Gilbert
01.2025 - CurrentRead More
Bartender
Porch Gilbert
01.2021 - CurrentRead More
Server
Joyride Taco House
12.2019 - 01.2021Read More
Maricopa Community Colleges, Scottsdale Community College
Associate of Science from Criminal Justice
Read More