Jordyn Goyette
Joliet,IL
Summary
Results-oriented project manager with expertise in client oversight and problem-solving. Managed several projects simultaneously while improving operational efficiencies in fleet compliance. Utilized data-driven insights to ensure regulatory compliance and established processes that enhanced customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
Automotive Technology Experts (ATE)
Westmont, US
01.2021 - Current
- Managed a nationwide fleet of 400 vehicles: handled licensing and registration renewals across states, maintained insurance coverage and COIs, tracked damage claims, monitored telematics/vehicle locations, and scheduled preventive maintenance with automated reminders.
- Implemented digital tracking system for fleet management, ensuring compliance and significantly reducing administrative workload.
- Streamlined billing processes, leading to noticeable results in payment collection speed and improved cash flow management.
- Reviewed vendor contracts for cost-saving opportunities, enhancing procurement efficiency.
- Directed onboarding processes for new clients, facilitating seamless adoption and fostering strong relationships to increase client retention.
- Built and maintained Power BI reports that provide easily accessible data to operations.
- Fostered a collaborative environment for a team of 30+, enhancing communication and boosting morale through regular feedback sessions.
CUSTOMER SERVICE REPRESENTATIVE
Service King Collision
Joliet, US
12.2017 - 01.2021
- Addressed billing issues and payment disputes, delivering solutions that upheld customer satisfaction.
- Strengthened customer relations through effective communication and prompt follow-ups.
- Processed insurance claims and billing, ensuring adherence to carrier guidelines for accuracy and compliance.
- Collaborated with vendors and insurers to optimize invoicing processes.
Education
Google Project Management Professional Certificate - Project Management
Coursera
Online05-2026
Skills
- Expense reporting
- Audit preparation and compliance
- Report generation and analysis
- Customer account management
- Data analysis and interpretation
- Vehicle licensing and registration
- Damage claims handling
- Workflow optimization
- Process improvement strategies
- Microsoft Excel proficiency
- Smartsheet expertise
- Meeting facilitation
- Notary services
Certification
Licensed Notary Public, Licensed Notary Public with expertise in handling sensitive financial and legal documentation.
Timeline
OFFICE MANAGER
Automotive Technology Experts (ATE)
01.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Service King Collision
12.2017 - 01.2021
Google Project Management Professional Certificate - Project Management
Coursera