Jordyn Griggs
Corpus Christi,TX
Summary
Stay at home parent and motivated student, with a history of meeting company needs with consistent and organized practices. Eager to utilize time management and organizational skills across diverse settings. Also, offering excellent technical abilities with software and applications.
Overview
2
2
years of professional experience
Work History
CSR - Customer Service Representative
Covered California/Faneuil-California
07.2020 - 12.2021
- Successfully completed insurance application documentation.
- Maintained adherence to both state and federal regulations.
- Maintained efficient and accurate processing through a comprehensive insurance management system.
- Regularly updated and managed client information.
- Adeptly handled a large number of incoming calls effectively.
- Performed additional duties as requested by management team.
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.
Home Health Aide (HHA)
San Juan Capistrano, CA
12.2019 - 06.2020
- Assigned to multiple hospice centers.
- Offered support and companionship to those requiring assistance.
- Provided support to residents affected by the COVID-19 pandemic.
- Exhibited exceptional patient communication skills during medical encounters.
- Prepared and encouraged proper diet and nutrition based on each residents individual needs.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH05-2028
Associate of Applied Science in Medical Assisting -
Platt college - Anaheim, CA
09.2021
Skills
- CRM Software
- Paperwork Processing
- Data Entry
- Complaint resolution
- Computer literate
- Medical terminology knowledge
- Quality Assurance Controls
- Computer Proficiency
- Lead Generation
- Technical Support
Timeline
CSR - Customer Service Representative
Covered California/Faneuil-California
07.2020 - 12.2021
Home Health Aide (HHA)
San Juan Capistrano, CA
12.2019 - 06.2020
Bachelor of Science - Data Analytics
Southern New Hampshire University
Associate of Applied Science in Medical Assisting -
Platt college - Anaheim, CA
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