Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
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Open To Work
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JORDYN MARTINEZ

HOUSTON,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ReceptionistSolutions SpecialistAnimal Care ApprenticeGuest Experience Specialist

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: HOUSTON, TX, USA
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offPaid sick leave4-day work week

Summary

Dynamic professional with over three years of customer service and animal care experience, complemented by eight years as a freelance digital artist. Expertise in social media marketing, visual branding, and client-focused design enhances audience engagement while fostering a compassionate environment for animals. Proven leadership skills and creative problem-solving capabilities support effective teamwork and adaptability in fast-paced settings. Committed to merging artistic vision with a passion for animal welfare to drive exceptional customer experiences and promote well-being, ensuring reliable and successful project outcomes.

Overview

4
4
years of professional experience

Work History

Receptionist

Woof Gang Bakery & Grooming
Houston, TX
04.2026 - 05.2026
  • Greeted and assisted customers, enhancing overall client experience.
  • Managed phone inquiries and appointment scheduling efficiently.
  • Processed payments and maintained accurate transaction records.
  • Provided support to grooming staff by coordinating client information.
  • Maintained cleanliness and organization of reception area daily.
  • Assisted in inventory management by tracking supplies and orders.
  • Confirmed appointments, communicated with clients, and updated client records.

Solutions Specialist

Petco
Aldine, TX
07.2025 - 03.2026
  • Provided technical support for customers, resolving product inquiries and enhancing satisfaction.
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Recommended new products and services to customers.
  • Collaborated with cross-functional teams to streamline order processing and improve response times.
  • Engaged with customers to identify needs, recommend solutions, and drive sales growth.

Animal Care Apprentice

Sea Dog Animal Training LLC
Houston, TX
07.2025 - 10.2025
  • - Assisted in daily care routines for 70 or more dogs.
  • - Contributed to training sessions, improving animal behavior and handler interaction.
  • - Maintained detailed records of animal health, ensuring accurate monitoring and reporting.
  • - Collaborated with team to develop enrichment activities, boosting animal engagement.
  • - Identified and addressed animal care challenges, leading to improved facility operations.

Guest Experience Specialist

Petco
Missouri City, TX
01.2022 - 01.2023
  • - Enhanced customer satisfaction by addressing guest inquiries efficiently, boosting positive feedback.
  • - Resolved customer issues promptly, leading to improved service ratings and repeat visits.
  • - Collaborated with team to streamline processes, ensuring a seamless guest experience.
  • - Utilized problem-solving skills to manage high-pressure situations, maintaining service quality.
  • - Contributed to sales growth by promoting products and services effectively to guests.
  • - Provided care to all animals in store including: reptiles, mammals, fish and cats.

Education

TXTVAH (K12) -

TXTVAH
Hallsville, TX
01-2022

Skills

  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • File management
  • Tech-Savvy
  • Pet handling
  • Animal care
  • Patience and tolerance
  • Cleaning protocols

LANGUAGES

English (Native)

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Avid Reader
  • Graphic Design
  • Animal Welfare Advocacy
  • I have a passion for photography and editing photos

Timeline

Receptionist

Woof Gang Bakery & Grooming
04.2026 - 05.2026

Animal Care Apprentice

Sea Dog Animal Training LLC
07.2025 - 10.2025

Solutions Specialist

Petco
07.2025 - 03.2026

Guest Experience Specialist

Petco
01.2022 - 01.2023

TXTVAH (K12) -

TXTVAH