Jorge Blakely
New York,NY
Summary
Adept at enhancing guest experiences and streamlining operations, I excelled at The Juilliard School by implementing effective safety management and fostering team motivation. Expertise includes fire safety/CPR certification and mentoring teams for peak performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Manager
The Juilliard School
11.2021 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout property, maintaining a safe environment for family members at all times.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Fire Safety/CPR Certified
Front Desk Agent
Equinox
11.2021 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Catering Server
Great Performances Catering
10.2021 - 04.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced guest experience by providing exceptional service during catered events.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Server, Barista
Hotel Paso Del Norte
09.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Bachelor of Arts - Acting
The University of Texas At El Paso
El Paso, TX06.2020
Skills
- Quality service
- Safety Management
- Clear Communication
- Team Guidance and Motivation
Certification
- Certified CPR
- Certified Fire Safety
Timeline
House Manager
The Juilliard School
11.2021 - Current
Front Desk Agent
Equinox
11.2021 - Current
Catering Server
Great Performances Catering
10.2021 - 04.2022
Server, Barista
Hotel Paso Del Norte
09.2020 - 05.2021
Bachelor of Arts - Acting
The University of Texas At El Paso
- Certified CPR
- Certified Fire Safety
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