Jorge Castillo
Cathedral City,CA
Summary
With a proven track record at Hilton Palm Springs, I excel in delivering exceptional customer service and managing cash transactions with precision. Demonstrating a strong work ethic, I adeptly balance multiple tasks, ensuring high-quality guest experiences. My collaborative approach and ability to anticipate guest needs highlight my commitment to excellence in hospitality.
Overview
2025
2025
years of professional experience
Work History
Server
Terrace Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Room Service Attendant
Hilton Palm Springs
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Pool Server
Hilton Palm Springs
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
- Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
Bartender
Hilton Palm Springs
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Banquet Server
Hilton
08.2017 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Boca 5
Mexico CitySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Banquet Server
Hilton
08.2017 - Current
Server
Terrace Restaurant
Room Service Attendant
Hilton Palm Springs
Pool Server
Hilton Palm Springs
Bartender
Hilton Palm Springs
Boca 5
Similar Profiles
JOHN PAUL MORALEJAJOHN PAUL MORALEJA
Chef de Partie at The Abu Dhabi Edition-Alba Terrace RestaurantChef de Partie at The Abu Dhabi Edition-Alba Terrace Restaurant
Keira Lynn PinoKeira Lynn Pino
Hostess at The Freight Shed at the Terrace RestaurantHostess at The Freight Shed at the Terrace Restaurant
Kittapat PhaosamranKittapat Phaosamran
Bartender at Thai Terrace RestaurantBartender at Thai Terrace Restaurant
Brandon EspinozaBrandon Espinoza
Research Assistant at UCRResearch Assistant at UCR
Sean CochranSean Cochran
Roofer/Warehouse Operator at Al Miller & Sons RoofingRoofer/Warehouse Operator at Al Miller & Sons Roofing