Jorge Chavez
300 Shadow Mountain Dr. El Paso
Summary
Dynamic Shift Lead at Taco Bell with a strong focus on customer service and employee training. Enhanced shift productivity through effective team motivation and conflict resolution. Committed to maintaining workplace safety and regulatory compliance, while consistently delivering exceptional guest experiences and fostering a positive atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Taco Bell
6000 North Mesa Street El Paso, TX
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
High School Diploma - Electrical Engineering
Coronado High School
100 Champions Pl06.2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Performance improvement
- Regulatory compliance
- Conflict management
- Positive attitude
- Problem-solving
- Creative problem solving
- Strong verbal and written communication
- Goal setting and tracking
- Safety processes and procedures
Certification
- Food handler license
- Autodesk CAD Certification
Languages
Spanish
Professional Working
Timeline
Shift Lead
Taco Bell
04.2023 - Current
High School Diploma - Electrical Engineering
Coronado High School