Jorge Diaz
Columbus,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well in team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Gong Cha
08.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
Associate of Science - LPN Nurse
Columbus Technical College
Columbus, GA07.2022
Skills
- Verbal Communication
- Customer Service
- Inbound and Outbound Calling
- Complaint Escalation
- Monetary Transactions
- Customer Complaint Resolution
- Guest Services
- Inventory Control
Timeline
Customer Service Associate
Gong Cha
08.2021 - Current
Associate of Science - LPN Nurse
Columbus Technical College
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