Jorge Gracia
Phoenix,AZ
Summary
Strategic learning and development leader with 20+ years of experience building workforce capability, leadership effectiveness, and onboarding programs across diverse organizations. Partners with senior leaders to assess gaps, design learning strategy, and deliver scalable solutions that increased program participation by 69% and supported onboarding for 770+ employees.
Overview
2
2
Languages
1
1
Certification
29
29
years of professional experience
Work History
Northern Arizona Regional Training Coordinator
Arizona Department of Transportation
04.2025 - Current
- Lead the strategic design, development, and implementation of regional learning programs supporting workforce capability, compliance, and employee development initiatives.
- Partner with senior leaders and cross-functional stakeholders to align learning priorities with agency objectives, operational needs, and employee engagement goals.
- Increased participation in LMS-based and in-person learning programs by 69% through targeted engagement initiatives and internal communications.
- Conduct learning needs assessments and analyze performance data to identify capability gaps, evaluate program effectiveness, and guide continuous improvement.
- Coordinate regional learning operations, training resources, and concurrent program initiatives across multiple functional areas.
- Support standardized learning processes, program documentation, and operational consistency to improve learning delivery.
Regional Training Manager
Southwest Key Programs
05.2022 - 03.2023
- Led regional learning and talent development initiatives across multi-site Western Region operations, aligning program delivery with workforce and organizational priorities.
- Implemented leadership development and performance initiatives, with 23 direct reports, resulting in 35% promotion rate.
- Redesigned onboarding for more than 770 employees within six months, strengthening the organization's approach to workforce readiness and employee development.
- Partnered with HR and executive leaders to develop onboarding, employee engagement, and talent development programs supporting organizational growth.
- Facilitated leadership development, professional skills training, and capability-building programs for managers and frontline employees.
- Managed multiple concurrent learning initiatives, coordinating delivery, priorities, and quality standards across regional operations.
- Applied adult learning and instructional design principles to develop engaging, learner-centered learning experiences.
- Supported organizational change through leadership coaching, strategic communication, and performance-focused learning interventions.
Counseling Faculty/Adjunct Instructor
Chandler Online Academy/Mesa Community College
Chandler & Mesa, AZ
09.2019 - 05.2022
- Delivered academic coaching, career development, and instructional support programs grounded in adult learning principles and learner engagement strategies.
- Facilitated virtual and in-person instruction while supporting student retention, engagement, and performance outcomes.
- Applied evidence-based learning methodologies, coaching practices, and performance improvement strategies to support learner success.
- (Contract Positions)
Director, Sales Training & Performance
New York Life
Sonora, Mexico
03.2015 - 01.2015
- Directed sales training and performance development initiatives designed to improve agent productivity, leadership capability, and regional business performance.
- Increased agent productivity by 40% through targeted sales development and performance improvement strategies.
- Developed leadership coaching and performance development programs that contributed to an improvement in national sales ranking from #22 to #8 over five years.
- Established scalable onboarding, coaching, and professional development initiatives to strengthen retention, engagement, and succession readiness.
- Partnered with business leaders to align sales capability development and leadership performance initiatives with organizational objectives.
- Facilitated leadership coaching, management workshops, and high-performance culture initiatives for leaders and emerging talent.
Director
CADE Business Consultants
08.2008 - 03.2015
- Delivered organizational development and leadership consulting services to more than 150 client organizations across diverse industries, supporting leadership effectiveness, succession readiness, and performance improvement.
- Advised executive leadership teams on organizational effectiveness, business growth, strategic planning, and workforce development priorities.
- Facilitated executive retreats, strategic planning sessions, and leadership forums to align leadership priorities with organizational objectives.
- Managed firm budgeting and reviewed client contracts to support financial oversight, commercial alignment, and responsible resource allocation.
Branch Manager / Assistant Branch Manager
Wells Fargo Financial & Wells Fargo Bank
07.1997 - 09.2004
- Consistently ranked among the top three branches for district KPIs while leading talent development and driving high-performing sales teams.
Education
Master of Science - Industrial and Organizational Psychology
Grand Canyon University
12-2026
Master of Science - Counseling
University of Phoenix
Bachelor of Business Administration -
ITESM
Skills
- Learning Program Management
- Leadership & Talent Development
- Organizational Effectiveness
- Instructional design
- Learning Technologies
- Learning analytics
- Change management
- Process improvement
- Program management
- Learning operations
- Employee engagement
- Stakeholder partnership
- Cross-functional collaboration
- Coaching and consulting
- AI learning solutions
Personal Information
Title: Learning & Development Executive
Certification
- Project Management Certification, University of Arizona
- Executive Coaching Certification, SA Desarrollo Ejecutivo
- Training & Facilitation, Association for Talent Development (ATD)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Northern Arizona Regional Training Coordinator
Arizona Department of Transportation
04.2025 - Current
Regional Training Manager
Southwest Key Programs
05.2022 - 03.2023
Counseling Faculty/Adjunct Instructor
Chandler Online Academy/Mesa Community College
09.2019 - 05.2022
Director, Sales Training & Performance
New York Life
03.2015 - 01.2015
Director
CADE Business Consultants
08.2008 - 03.2015
Branch Manager / Assistant Branch Manager
Wells Fargo Financial & Wells Fargo Bank
07.1997 - 09.2004
Master of Science - Industrial and Organizational Psychology
Grand Canyon University
Master of Science - Counseling
University of Phoenix
Bachelor of Business Administration -
ITESM