Jorge Guajardo
Cliffside Park,NJ
Summary
Highly-qualified Housekeeping Manager offering 25 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager
Westin New York Grand Central
10.2021 - 07.2023
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Directed team of 190 personnel in busy hotel with 758 guest rooms
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Manager
Hotel Mela
12.2018 - 03.2020
- Provided cleaning services to 234 guest rooms and performed daily inspection of all departure rooms to guarantee rooms meet hotel’s high standards
- Facilitate and conduct department meetings
- Conduct payroll using ADP system
- Purchase monthly supplies with regard to budget
- Create schedule for team members and monitor team member performance
- Ensure safety and proper use of chemicals and cleaning supplies; monitor usage and complete team member training
- Coordinate with property operations and other departments to support rehabilitation and capital improvement projects
- Complete special projects, including deep cleaning
- Utilize Opera to open house
- Key Contributions:
- Lead all housekeeping operations, including systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement
- Ensure and maintain cleanliness, service, and product quality of all guest rooms, public spaces, restrooms, offices, banquet/meeting/conference rooms, as well as front desk in accordance with federal, local, and company health, sanitation, and safety standards
- Recruit, train, and mentor new employees
- Union local 6 experience.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 80 personnel in busy hotel with 238 guest rooms.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Employed best maintenance and safety practices with 2% incident rate.
Housekeeping Manager
Sheraton Lincoln Harbor Hotel
09.2014 - 10.2018
- Managed cleaning services for 358 guest rooms and supervised housekeeping staff, including day- and post-event crews, and provided world-class guest services
- Continued…
- Jorge Guajardo Page 2
- PROFESSIONAL EXPERIENCE CONTINUED
- Planned and organized weekly staff work schedules to maintain adequate staffing for special events and hotel needs
- Monitored equipment, repairing/replacing items as needed
- Oversaw housekeeping department budget; developed billing summaries and expenses for special events
- Hired and instructed staff
- Enforced compliance of OSHA and other safety standards
- Engaged in daily cleaning projects, including deep cleaning and shampooing carpets
- Documented lost and found items in log
- Union local 6 experience.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 70 personnel in busy hotel with 358 guest rooms.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Implemented new cleaning processes and team strategies to reduce necessary man- hours per week.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Employed best maintenance and safety practices with 2 % incident rate.
Housekeeping Manager
Westin Governor Morris
04.2012 - 09.2014
- Responsible for cleaning and servicing 253 guest rooms
- Supervised 40+ housekeeping employees, ran payroll, and created weekly work schedules, in addition to conducting room and special event inspections
- Coordinated with front desk and engineering department to ready rooms
- Oversaw all team members to ensure 100% guest satisfaction
- Mentored line employees to prepare them for supervisory positions
- Increased overall cleanliness scores with room inspections
- Union local 6 experience.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Manager
Millennium Broadway Hotel
04.2010 - 03.2012
- Managed cleaning and servicing for 800 guest rooms
- Directed and coordinated housekeeping operations, including scheduling, hiring and training employees, within budget
- Developed work schedules and staff development opportunities to provide staff with new skills to increase their capabilities and improve guest satisfaction
- Key Contribution:
- Acted as liaison between guests, employees, and hotel representatives and delivered complex problem-solving to resolve guest issues/concerns
- Union local 6 experience.
Housekeeping Manager
Omni Hotel at CNN Center
01.2003 - 01.2009
- Managed housekeeping activities at a busy, upscale hotel with 1,063 rooms and provided personalized service to guests, ensuring guest satisfaction
- Opening of 600 + rooms hotel next to the old one
- Monitored and resupplied housekeeping inventory
- Created reports on room occupancy and department/staff expenses
- Key Contribution:
- Awarded employee of the month on numerous occasions.
Education
High School Diploma - undefined
Maristas High School
LimaSkills
- Exceptional at multi-tasking with experience supervising 80employees
- And overall housekeeping department budget Adept at anticipating customers’ needs and
- Concerns and implementing creative solutions backed by in-depth knowledge of Federal, state,
- And industry/hotel standards Proven expertise in:
- Staff Training & Mentorship
- Inventory Management
- Budget Management & Payroll
- Complex Problem-Solving
- Deep Cleaning
- Special Events
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Westin New York Grand Central
10.2021 - 07.2023
Housekeeping Manager
Hotel Mela
12.2018 - 03.2020
Housekeeping Manager
Sheraton Lincoln Harbor Hotel
09.2014 - 10.2018
Housekeeping Manager
Westin Governor Morris
04.2012 - 09.2014
Housekeeping Manager
Millennium Broadway Hotel
04.2010 - 03.2012
Housekeeping Manager
Omni Hotel at CNN Center
01.2003 - 01.2009
High School Diploma - undefined
Maristas High School