Jorge Guillen
Spring Valley
Summary
Dynamic sales leader with a proven track record at My Wireless AT&T throughout the San Diego area, excelling in relationship selling and performance management. Successfully developed and executed strategies that increased sales revenue, while fostering a collaborative team environment. Skilled in closing techniques and team leadership, driving exceptional customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Sales Lead
MAM Communications AT&T
02.2024 - Current
- Assisted team members in identifying customer needs and providing tailored product recommendations. & sales
- Supported sales initiatives by preparing promotional materials and presentations for customers needs.
- Learned inventory management systems to monitor stock levels and assist with order fulfillment.
- Engaged with customers to build relationships and enhance overall service experience.
- Collaborated with colleagues to streamline communication processes, improving teamwork efficiency.
- Conducted market research to identify trends and inform sales strategies for targeted outreach.
- Used Opus system to process sales, returns, online orders, activations.
Sales Manager
My Wireless AT&T
01.2016 - 02.2024
- Developed and executed sales strategies to achieve revenue targets and enhance market presence.
- Trained and mentored new sales team members, fostering a collaborative environment for skill development.
- Analyzed customer feedback and market trends to identify opportunities for product enhancements and service improvements.
- Cultivated relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Managed sales forecasting and reporting processes to provide accurate insights on performance metrics.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Assistant Manager
T Mobile Corporate
04.2013 - 12.2015
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs for new staff, improving onboarding experience and reducing ramp-up time.
- Analyzed performance metrics to identify trends and implement new ways to improve sales.
- Mentored junior staff, promoting professional development and enhancing team capabilities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
My Wireless AT&T
01.2011 - 04.2013
- Implemented process improvements, enhancing team efficiency and operational workflows.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sales Manager
24 Hour Fitness
02.2008 - 03.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Associate of Science - Computer And Information Systems
Everest College
San Bernardino, CA07-1991
Associate of Science - Business Administration And Management
Laica University
Guayaquil Ecuador06-1989
Skills
- Cross-selling techniques
- Upselling strategies
- Relationship selling
- Performance management
- Sales planning
- Lead generation
- Objection handling
- Closing techniques
- Team building
- Sales supervision
- Teamwork and collaboration
- Team leadership
- Sales training
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead
MAM Communications AT&T
02.2024 - Current
Sales Manager
My Wireless AT&T
01.2016 - 02.2024
Assistant Manager
T Mobile Corporate
04.2013 - 12.2015
Manager
My Wireless AT&T
01.2011 - 04.2013
Sales Manager
24 Hour Fitness
02.2008 - 03.2011
Associate of Science - Computer And Information Systems
Everest College
Associate of Science - Business Administration And Management
Laica University
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