Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Server

Jorge Hernandez

Las Vegas,NV

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Gjelina at the Venetian. Proven ability to enhance guest experiences through effective multitasking and sales expertise, while maintaining cleanliness and safety standards. Recognized for training new staff and fostering a positive dining atmosphere.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

7
7
years of professional experience

Work History

Server

Gjelina at the Venetian
Las Vegas, NV
12.2024 - 01.2026
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Assisted in training new servers on menu knowledge and service standards.
  • Managed multiple tables efficiently while maintaining high service quality.
  • Facilitated smooth communication between guests and kitchen for special requests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Food Runner

Milos At the Venetian
Las Vegas, NV
03.2023 - 12.2024
  • Delivered food orders promptly to ensure guest satisfaction and operational efficiency.
  • Collaborated with kitchen staff to streamline food preparation and presentation processes.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted servers in delivering exceptional service during high-volume dining periods.
  • Communicated effectively with team members to coordinate timely order fulfillment.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.

Server

Mercatto Della Pescheria
Las Vegas, NV
04.2021 - 11.2023
  • Upsold daily specials, enhancing guest experience and increasing sales volume.
  • Monitored dining area to maintain cleanliness and organization throughout shifts.
  • Resolved guest inquiries and complaints promptly, ensuring satisfaction and repeat visits.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Head Bartender

Up&Down
La Havana Cuba
09.2018 - 03.2021
  • Supervised daily bar operations, ensuring high standards of service and efficiency.
  • Trained and mentored junior bartenders on cocktail preparation and customer service excellence.
  • Developed seasonal drink menus, incorporating fresh ingredients to enhance guest experiences.
  • Managed inventory levels, optimizing stock usage to minimize waste and reduce costs.
  • Maintained compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
  • Collaborated with management to enhance bar layout for improved workflow and guest interaction.
  • Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Collage Degree - Accounting And Finance

Havana University
La Havana Cuba
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu presentation
  • Multitasking and organization
  • Food running
  • High volume dining
  • Sales expertise
  • Food safety practices
  • Table bussing
  • Guest relations management

Accomplishments

  • Achieved [Result] thro.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

Gjelina at the Venetian
12.2024 - 01.2026

Food Runner

Milos At the Venetian
03.2023 - 12.2024

Server

Mercatto Della Pescheria
04.2021 - 11.2023

Head Bartender

Up&Down
09.2018 - 03.2021

Collage Degree - Accounting And Finance

Havana University
Jorge Hernandez