Anyelina Batista
Cleveland,OH
Summary
Dedicated Front Office Specialist highly effective at multitasking. Experience includes document management, schedule maintenance, and telephone-based support. Skilled at remaining calm and professional in challenging circumstances while using advanced scheduling skills. Supports operations with great team collaboration and task prioritization.
Overview
7
7
years of professional experience
Work History
Front Office Specialist
Centerwell Humana
Kissimmee, Florida
01.2023 - Current
- Provided assistance to visitors in finding their way around the office premises.
- Processed payments accurately and efficiently.
- Assisted with the preparation of reports, presentations and correspondence.
- Ensured compliance with HIPAA regulations when handling patient information.
- Performed data entry related to referrals into electronic health record systems.
- Coordinated with external agencies to ensure timely processing of referrals.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Resolved conflicts between referring physicians and receiving providers.
- Provided excellent customer service to both internal and external customers.
- Ordered office supplies as needed to maintain inventory levels.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
Medical Assistant
Cleveland Clinic /Float
Cleveland, Ohio
04.2021 - 12.2022
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Handled general office duties to support administrative staff during peak hours.
Call Center Representative
Cleveland Clinic Appointment call Center
Solon, Ohio
02.2018 - 04.2020
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed follow up calls to confirm scheduled appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Coordinated with other departments within the practice to ensure timely patient care.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Managed a high volume of emails related to appointment scheduling requests.
- Resolved customer complaints in a professional manner.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted physicians and nursing staff by providing administrative support services.
- Provided assistance with additional tasks as needed or requested by management.
Education
STNA - CNA
Cuyahoga Community College
Cleveland, OH02-2014
Vocational - Certified Medical Assistant
Anthem Institute - Manhattan
Jersey City, NJ09-2012
Some College (No Degree) - Licensed Practical Nurse
Northern Career Institute
Eastlake, OHSkills
- Patient Relations
- Time management proficiency
- Medical Terminology
- Basic accounting
- Medical Billing
- HIPAA Compliance
- Payment Collection
- Phlebotomy
- Procedure Assistance
- Patient Scheduling
- Epic ( EHR) EClinicalworks
Timeline
Front Office Specialist
Centerwell Humana
01.2023 - Current
Medical Assistant
Cleveland Clinic /Float
04.2021 - 12.2022
Call Center Representative
Cleveland Clinic Appointment call Center
02.2018 - 04.2020
STNA - CNA
Cuyahoga Community College
Vocational - Certified Medical Assistant
Anthem Institute - Manhattan
Some College (No Degree) - Licensed Practical Nurse
Northern Career Institute