Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Roman

Jorge Roman

Kissimmee,FL

Summary

Dynamic and dedicated worker with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in cash handling and payment processing, consistently maintaining accuracy. Recognized for teamwork and professionalism, contributing to a positive dining experience.

Overview

2
2
years of professional experience

Work History

Cashier

Pollo Campero
07.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.

Crew Member

Wendy's
12.2023 - 03.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Answered customer questions and provided detailed product information.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Associate of Science - Nursing

Valencia College
Poinciana FL
01-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Product knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Pollo Campero
07.2025 - Current

Crew Member

Wendy's
12.2023 - 03.2025

Associate of Science - Nursing

Valencia College

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