Jorge Rosario
Kissimmee,FL
Summary
Dynamic and dependable professional with extensive experience as a Rideshare Driver for Lyft INC., excelling in customer service and route optimization. Proven ability to enhance passenger satisfaction through effective communication and problem-solving skills, while maintaining a clean driving record and adhering to safety regulations. Committed to delivering exceptional transportation experiences.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Lyft
06.2015 - Current
- Delivered safe and efficient transportation services to diverse clientele across city.
- Maintained vehicle cleanliness and performed routine inspections for optimal performance.
- Utilized navigation systems to optimize routes and reduce travel time.
- Adapted to varying passenger needs, ensuring high levels of customer satisfaction.
- Managed scheduling and availability to maximize ride requests during peak hours.
- Monitored safety protocols, ensuring compliance with local regulations and company policies.
- Provided timely communication and support to riders through in-app messaging features.
- Developed strategies for improving passenger experience based on feedback and reviews.
Rural Mail Carrier Associate
United States Post Office
09.2025 - 01.2026
- Delivered mail and packages accurately to rural addresses, ensuring timely service and customer satisfaction.
- Managed daily route logistics, adapting to changing conditions and optimizing delivery efficiency.
- Operated postal vehicles while adhering to safety regulations and maintenance protocols.
- Trained new associates on delivery procedures, safety standards, and customer service expectations.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations and tracking systems.
- Enhanced route planning by utilizing GPS technology for efficient navigation through rural areas.
- Collaborated with team members to resolve delivery issues and improve operational workflows.
- Developed strong relationships with customers, addressing concerns promptly and professionally for improved service quality.
Rural Assistant Carrier
United States Postal Service, USPS
12.2024 - 08.2025
- Sorted and delivered mail to designated routes efficiently and accurately.
- Operated postal delivery vehicles in compliance with safety regulations.
- Collaborated with team members to ensure timely mail processing and distribution.
- Assisted in training new hires on delivery procedures and operational protocols.
- Maintained accurate records of deliveries, pickups, and customer interactions.
- Implemented strategies to optimize route efficiency and reduce delays.
- Monitored inventory of postal supplies, coordinating restocking as needed.
- Resolved customer inquiries regarding services and delivery status effectively.
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
Postal Clerk
United States Post Office
03.2016 - 04.2023
- Processed and sorted incoming mail to ensure timely delivery.
- Assisted customers with inquiries and package tracking, enhancing service quality.
- Operated postal equipment including scales, sorting machines, and computers efficiently.
- Managed inventory of supplies, ensuring availability for daily operations.
- Trained new clerks on procedures and customer service standards to improve team performance.
- Implemented workflow improvements that streamlined operations and reduced processing time.
- Maintained accurate records of transactions and shipments to ensure accountability.
- Collaborated with management to develop strategies for improving service efficiency and customer satisfaction.
Expert Driver
Papa John's Pizza
12.2015 - 12.2016
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted in training new drivers on company protocols and safe driving practices.
- Resolved customer complaints effectively, enhancing overall service experience.
- Coordinated with kitchen staff to ensure timely order preparation and dispatching.
- Implemented best practices for inventory management of delivery supplies and materials.
- Monitored traffic conditions to adjust routes proactively, minimizing delays during peak hours.
Limousine Chauffeur
Cityline Car Service
10.2012 - 12.2014
- Ensured timely and safe transportation for clients across various destinations.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Provided exceptional customer service, addressing client needs during rides.
- Navigated efficiently using GPS systems and local traffic knowledge.
- Coordinated schedules to optimize routes and minimize delays.
- Mentored junior chauffeurs on best practices and client interaction techniques.
- Implemented process improvements to enhance operational efficiency and client satisfaction.
- Managed incident resolution effectively, maintaining professionalism under pressure.
Bike Messenger
Top Notch Couriers
10.2007 - 01.2010
- Navigated urban environments efficiently to ensure timely package deliveries.
- Utilized GPS technology to optimize delivery routes and reduce travel time.
- Maintained high standards of customer service during interactions with clients.
- Collaborated with dispatch team to prioritize and coordinate delivery schedules.
- Trained new couriers on safety protocols and operational procedures.
- Implemented best practices for package handling to minimize damage during transport.
- Monitored fleet performance and reported maintenance needs to management.
- Developed strategies for improving delivery efficiency and reducing delays.
Education
No Degree -
Borough of Manhattan Community College
New York, NY2010
High School Diploma -
John Bowne High School
Flushing01.2006
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
Languages
Spanish
Native or Bilingual
Timeline
Rural Mail Carrier Associate
United States Post Office
09.2025 - 01.2026
Rural Assistant Carrier
United States Postal Service, USPS
12.2024 - 08.2025
Postal Clerk
United States Post Office
03.2016 - 04.2023
Expert Driver
Papa John's Pizza
12.2015 - 12.2016
Rideshare Driver
Lyft
06.2015 - Current
Limousine Chauffeur
Cityline Car Service
10.2012 - 12.2014
Bike Messenger
Top Notch Couriers
10.2007 - 01.2010
No Degree -
Borough of Manhattan Community College
High School Diploma -
John Bowne High School