Jorge Sanchez
Los Angeles,CA
Summary
Dedicated customer service and operations professional with 7 years of experience at The Home Depot, including leadership as a Department Supervisor and Customer Service Lead. Experienced in customer relations, team leadership, conflict resolution, sales support, operational efficiency and training associates. Known for building strong customer relationships, and leading teams to exceed performance goals. Seeking to transition into a public service or administrative role where leadership, communication, and organizational skills can make a positive impact.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Department Supervisor
The Home Depot Inc
Los Angeles, CA
11.2025 - Current
- Lead, coach and develop associates to improve performance and customer satisfaction.
- Monitor sales, productivity, and operational metrics.
- Resolve complex customer concerns while maintaining positive relationships.
- Support contractors with large orders and project planning.
- Train new associates on company procedures and customer service standards.
Customer Service Lead
The Home Depot Inc
Los Angeles, CA
02.2023 - 11.2025
- Served as the first point of contacts for escalated issues and complex service requests.
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Trained new associates on product knowledge, customer service procedures, POS systems, and company policies.
- Worked closely with department supervisors to resolve inventory, delivery, and order fulfillment concerns.
- Handled high-value transactions, refunds, and special order issues requiring leadership approval.
Customer Service Associate
The Home Depot Inc
Los Angeles, CA
11.2018 - 02.2023
- Assisted customers with purchases, returns, exchanges, and special orders.
- Maintained organized service desk records and completed administrative paperwork.
- Resolved customer concerns while maintaining a positive shopping experience.
- Processed transactions accurately using POS systems.
- Promoted Home Depot services such as credit cards, protection plans and Pro Xtra enrollment.
Education
Bachelor of Science - Kinesiology
California State University, Los Angeles
Los Angeles, CA05-2018
Skills
- Administrative Support
- Exceptional customer support
- Skilled in resolving conflicts
- Building professional connections
- Team development
- Workplace Safety
Languages
English
Spanish
Timeline
Department Supervisor
The Home Depot Inc
11.2025 - Current
Customer Service Lead
The Home Depot Inc
02.2023 - 11.2025
Customer Service Associate
The Home Depot Inc
11.2018 - 02.2023
Bachelor of Science - Kinesiology
California State University, Los Angeles