Jorge Serrato
Fairfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Key Holder
SUBWAY®Restaurants
Sacramento, CA
01.2022 - 09.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Phone Sales Representative
Cricket Wireless
Sacramento, CA
2020.02 - 2021.10
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Guided customers to quickly locate merchandise in showroom.
- Accepted and processed payments and purchases for new equipment using POS system.
CASHIER
PANDA WOK
Sacramento, CA
03.2019 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06.2014
Skills
- Customer Service Management
- Staff Oversight
- Front End Operations
- Team Training and Development
- Customer Service
- Cash Handling
- Inventory Monitoring
- Training and Mentoring
- Product Ordering
Languages
Spanish
Professional
English
Professional
Timeline
Key Holder
SUBWAY®Restaurants
01.2022 - 09.2022
Phone Sales Representative
Cricket Wireless
2020.02 - 2021.10
CASHIER
PANDA WOK
03.2019 - 12.2019
High School Diploma -
Hiram W. Johnson High School
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