Jorge Torres
San Diego,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Store Manager & Notary Public
Postal Connections
08.2023 - Current
- Responsible for opening and closing the store
- Provided store management and scheduling
- Handled customer inquiries
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Achieved sales goals
- Responsible for budget management
- Monitored and ordered supplies
- Regularly supervised a crew of 2+
- Trained, developed, and managed store employees
- Processed team members time cards
- Cash handling and bi-weekly bank deposits
- Graphic design; Business cards, invitations, flyers
- Large scale printing; Posters, blue prints, graduation fatheads
- I9 Authorized Agent
- Notary Public.
- Completed routine store inventories.
Team Member
Einstein Bros. Bagels
04.2023 - Current
- Greet and assist customers
- Manage cash and registers
- Take orders and payments
- Prepare food and drinks in a timely matter
- Restock coolers throughout shift.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Inventory Manager
Vape Smoke Universe
06.2023 - 09.2023
- Maintained sufficient inventory levels to meet customer demands at all times.
Postal Clerk & Notary Public
Postal Connections
05.2022 - 06.2023
- Greet and assist customers
- Managing cash and registers
- Office services, e.g
- Printing, scanning, copy and fax
- Notary services
- Fieldprint agent, fingerprinting and I9 verification
- Opening and closing duties.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Sales Associate
The Smoking Bear
09.2020 - 09.2022
- Greeted and assisted customers
- Managed inventory lists and stored incoming inventory
- Open and closing duties.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Dishwasher, Prep Cook & Busser
Rae's Cafe
12.2019 - 07.2020
- Properly washed and sorted soiled dishes, and stored clean dishes and silverware
- Set up dish stations, including dish machine and sinks
- Assisted in the timely storing and inventory of food deliveries
- Assisted in food prep and any other duties set forth or requested by the chef as needed
- Prepared dining room for guest by cleaning tables, setting decorations, service plate and utensils
- Supported waitstaff by setting up, replenishing condiments and busser stations
- Maintained tables by refilling drinks and being attentive to any additional customer needs
- Closed dining room by cleaning chair and tables, sweeping, mopping and vacuuming floors and bathrooms.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
Shift Leader
Ciro's Pizzeria and Beerhouse
04.2019 - 10.2019
- Greeted and assisted customers
- Served Slices and beers as well as occasionally bartending
- Processed and prepared orders for delivery or pick up through DoorDash, UberEats, etc
- Assisted kitchen in making tenders, pasta and fresh salads
- Labeled, stocked and prepped ingredients for the pizza line
- Managed cash and registers
- Opening and closing duties.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Security Guard
Hard Rock Hotel San Diego
03.2018 - 07.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Security Guard
Avenue PB
12.2018 - 05.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Security Host
Side Bar Nightclub
10.2015 - 04.2019
- Ensured safety and security of customers and employees by keeping order
- Participated in security activities for private parties and special events
- Responsible for keeping correct in count and out count of customers for capacity purposes
- Helped in training new members of the security team.
Event Guard and Security Dispatcher
Contemporary Services Corporation
11.2013 - 12.2018
- Provides clear line of communication to supervisors and colleagues by radio and in person
- Responsible for authorizing entrance and departure of employees and attendees
- Assists event attendees with queries and questions
- Scheduled event staff and event guards for available shifts.
- Supported crowd control efforts during sold-out events while remaining respectful of attendee rights.
- Reduced risk of disturbances during events by swiftly identifying and addressing potential issues.
Fullfilment Associate
Macy's
12.2017 - 02.2018
- Packed items and labeled with packing slips
- Weighed and scanned packages and attached shipping labels.
Team Member
Carl's Jr
09.2016 - 04.2017
- Correctly received orders at front counter and drive-thru window and processed payments
- Maintained high standards of customer service during high volume, fast-paced business hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Women's Shoes Commission Sales Associate
Macy's
12.2014 - 03.2015
- Counted cash drawers at the beginning of shift and balanced cash drawers and the end of shift.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
University City High School
San Diego, CA06.2010
Skills
- DETAIL ORIENTED
- MICROSOFT OFFICE
- Customer Service
- Shipping & receiving
- Load & unload
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Organizational skills
- Restaurant experience
- Leadership
- Management
- Supervising experience
- Hospitality
Additional Information - Skills And Qualifications
- POS Systems; Aloha, Clover and CashMate
- Computer Skills: Microsoft Office, Social Media
- Personal Qualities: Works well under pressure, detail oriented and hardworking
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager & Notary Public
Postal Connections
08.2023 - Current
Inventory Manager
Vape Smoke Universe
06.2023 - 09.2023
Team Member
Einstein Bros. Bagels
04.2023 - Current
Postal Clerk & Notary Public
Postal Connections
05.2022 - 06.2023
Sales Associate
The Smoking Bear
09.2020 - 09.2022
Dishwasher, Prep Cook & Busser
Rae's Cafe
12.2019 - 07.2020
Shift Leader
Ciro's Pizzeria and Beerhouse
04.2019 - 10.2019
Security Guard
Avenue PB
12.2018 - 05.2019
Security Guard
Hard Rock Hotel San Diego
03.2018 - 07.2019
Fullfilment Associate
Macy's
12.2017 - 02.2018
Team Member
Carl's Jr
09.2016 - 04.2017
Security Host
Side Bar Nightclub
10.2015 - 04.2019
Women's Shoes Commission Sales Associate
Macy's
12.2014 - 03.2015
Event Guard and Security Dispatcher
Contemporary Services Corporation
11.2013 - 12.2018
High School Diploma -
University City High School